Numbers at a Glance

(As of December 31, 2010)

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Status of All Complaints  
Complaints Remaining Open 5,036 9% of Total
Complaints Resolved 52,339 91% of Total
Total Complaints Received 57,375  

* Referrals to DOJ - 483

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Total Investigated Resolutions    
Corrective Action Obtained (Change Achieved) 12,573 66% of Total
No Violation 6,588 34% of Total
Total Complaints Investigated 19,161  

 

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Bar graph showing Investigated Resolutions. 2003 79 no violation, 260 corrective action, 339 total. 2004 359 no violation, 1,033 corrective action, 1,392 total. 2005 642 no violation, 1,161 corrective action, 1,803 total. 2006 895 no violation, 1,571 corrective action, 2,466 total. 2007 715 no violation, 1,484 corrective action, 2,199 total. 2008 1,163 no violation, 2,210 corrective action, 3,373 total. 2009 1,196 no violation, 2,140 corrective action, 3,336 total.

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