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UC Contact Information
ORR Helpline for Unaccompanied Children or Sponsors
800.203.7001 | information@ORRNCC.com
How does the ORR National Call Center help parents who are looking for their child?
- The call center collects information from the caller and will send the information in real time regarding the caller’s inquiry to the shelter in which the child is located.
- A caller may provide his/her name, contact information, their relationship to the child or child’s family, etc.
- The ORR shelter is then responsible for responding to a parent/sponsor/legal representative, after verifying the caller’s identity with the child or the child's family in the country of origin.
- The call center does not verify or authenticate relationships, and therefore MAY NOT share the location or other personal information regarding the child with the caller.
Other helpful information:
- Not every adult who comes forward to claim custody of a child is an appropriate sponsor due to a variety of reasons, which may include custodial disputes in the home country or environmental factors unsuitable for children.
- Professional case managers conduct vigorous investigations to determine safe settings for children to be released to a sponsor.
- The ORR National Call Center is experiencing an extraordinarily high volume of calls. To mitigate wait times and ensure rapid response, the call center has increased staffing during peak times.
- To ensure the call center can focus on its critical mission of supporting children and families, ORR asks that members of the public, lawmakers and media do not use the 1-800 number. Inquiries can be forwarded to firstname.lastname@example.org or UACProgram@acf.hhs.gov.
In addition to reunification support, the ORR National Call Center also serves children and sponsors post-reunification with issues that may include: finding resources in the community for education, medical care, emotional support, juvenile justice, substance use, legal support and safety; providing guidance on strengthening the relationship between sponsors and children; and receiving reports of abuse or neglect.
Outside entities, attorneys or other individuals seeking UC case file information must make a request to ORR under the appropriate policies and procedures. Requesting parties should not make a FOIA request for UAC case file information.
Please visit ACF's Media Center page for contact details.
Program Contact Information
Office of Refugee Resettlement
Administration for Children and Families
Mary E. Switzer Building
330 C Street, SW
Washington, DC 20201