Memos and Fact Sheets
- Memo - Office of Refugee Resettlement Plan for the Unaccompanied Children’s Program Following the Implementation of Title 42 Termination for Families and Single Adults (April 29, 2022)
- Unaccompanied Children Program Fact Sheet
Notice of Proposed Class Action Settlement – Ms. L. v. ICE
- September 2024
- August 2024
- July 2024
- June 2024
- April 2024
- March 2024
- February 2024
- January 2024
- December 2023
- November 2023
- October 2023
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- March 2023
- February 2023
- January 2023
- December 2022
- November 2022
- October 2022
- September 2022
- August 2022
- July 2022
- June 2022
- May 2022
- April 2022
- March 2022
- February 2022
- January 2022
- January 2024 2024
- December 2021
- November 2021
- October 2021
- September 2021 *This data has been revised
- August 2021
- July 2021
- June 2021
- May 2021
- April 2021
- March 2021
- February 2021
- January 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- July 2020
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- September 2019
- September 2024
- August 2024
- July 2024
- June 2024
- April 2024
- March 2024
- February 2024
- January 2024
- December 2023
- November 2023
- October 2023
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- March 2023
- February 2023
- January 2023
- December 2022
- December 2021 - August 2022
- November 2021
- October 2021
- September 2021 *This data has been revised
- August 2021
- July 2021
- June 2021
- May 2021
- April 2021
- March 2021
- February 2021
- January 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- July 2020
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- January 2020
- December 2019
- November 2019
- September 2019
- January 2024
- December 2023
- November 2023
- October 2023
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- March 2023
- February 2023
- January 2023
- December 2022
- November 2022
- October 2022
- September 2022
- August 2022
- July 2022
- June 2022
- May 2022
- April 2022
- March 2022
- February 2022*
- January 2022
- December 2021
- November 2021
- October 2021
- September 2021
- August 2021
- July 2021
- June 2021
- May 2021
- April 2021
- March 2021
- February 2021
- January 2021
- December 2020
- November 2020
- October 2020
- September 2020
- August 2020
- July 2020
- June 2020
- May 2020
- April 2020
- March 2020
- February 2020
- January 2020*
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- July 2019
The contents noted with "*" are in the process of Section 508 review. Assistive Technology users should contact ORR Communications at ORRcommsliaisons@acf.hhs.gov if they experience any difficulties.
UC Contact Information
ORR Helpline for Unaccompanied Children or Sponsors
800.203.7001 | information@ORRNCC.com
How does the ORR National Call Center help parents who are looking for their child?
- The call center collects information from the caller and will send the information in real time regarding the caller’s inquiry to the shelter in which the child is located.
- A caller may provide his/her name, contact information, their relationship to the child or child’s family, etc.
- The ORR shelter is then responsible for responding to a parent/sponsor/legal representative, after verifying the caller’s identity with the child or the child's family in the country of origin.
- The call center does not verify or authenticate relationships, and therefore MAY NOT share the location or other personal information regarding the child with the caller.
Other helpful information:
- Not every adult who comes forward to claim custody of a child is an appropriate sponsor due to a variety of reasons, which may include custodial disputes in the home country or environmental factors unsuitable for children.
- Professional case managers conduct vigorous investigations to determine safe settings for children to be released to a sponsor.
- The ORR National Call Center is experiencing an extraordinarily high volume of calls. To mitigate wait times and ensure rapid response, the call center has increased staffing during peak times.
- To ensure the call center can focus on its critical mission of supporting children and families, ORR asks that members of the public, lawmakers and media do not use the 1-800 number. Inquiries can be forwarded to media@hhs.gov or UACProgram@acf.hhs.gov.
In addition to reunification support, the ORR National Call Center also serves children and sponsors post-reunification with issues that may include: finding resources in the community for education, medical care, emotional support, juvenile justice, substance use, legal support and safety; providing guidance on strengthening the relationship between sponsors and children; and receiving reports of abuse or neglect.
Request for Case File Information
Outside entities, attorneys or other individuals seeking UC case file information must make a request to ORR under the appropriate policies and procedures. Requesting parties should not make a FOIA request for UAC case file information.
Media Contact
Please visit ACF's Media Center page for contact details.
Program Contact Information
Office of Refugee Resettlement
Administration for Children and Families
Mary E. Switzer Building
330 C Street, SW
Room 5123
Washington, DC 20201
Phone: 202.401.9246
Fax: 202.401.1022