Unaccompanied Alien Children Information
- Unaccompanied Alien Children Sheltered at Tornillo LPOE Fact Sheet - October 12
- Allegations of Abuse and Neglect Fact Sheet - August 8
- The Trump Administration Plan for Reunifying Children - July 18
- HHS Statement on Maximizing Child Welfare and Meeting Court Orders - July 16
- HHS Issues Statement on Ms. L, et al., Status Report Regarding Plan for Compliance for Remaining Class Members - July 13
- Trump Administration Completes Reunification for Eligible Children Under Age 5 - July 12
- The Administration Is Following the Court Order to Reunify Families in a Responsible Manner - July 10
- HHS Is Executing On Its Mission With Care And Compassion - July 6
- Zero-Tolerance Prosecution and Family Reunification - June 23
- Statement by HHS Deputy Secretary Hargan on Unaccompanied Alien Children Facilities - June 17
- Unaccompanied Alien Children Program Fact Sheet - October 12
- Unaccompanied Alien Children Sheltered at Tornillo LPOE Fact Sheet
- Allegations of Abuse and Neglect Fact Sheet
- The Tri-Department Plan for Stage II of Family Reunification
- Joint Status Report Regarding Reunification
Frequently Asked Questions
ACF's Office of Refugee Resettlement (ORR) in the U.S. Department of Health and Human Services provides funding and oversight to state-licensed shelters throughout the United States for children referred to ORR by the Department of Homeland Security. The children are known as unaccompanied alien children (UAC). They include both children who enter the country without their parent or legal guardian and children who, for other reasons, have been separated from their parent or legal guardian.
In recent days, there has been a great deal of misinformation about the UAC program. This misinformation and the intentional perpetuation of it is a disservice to the hundreds of caseworkers and care providers who are deeply committed to the quality care and safe and speedy placement of the children with appropriate sponsors. Please read ORR's frequently asked questions from community members and media regarding the UAC program.
UAC Contact Information
ORR Helpline for Unaccompanied Alien Children or Sponsors
800.203.7001 | information@ORRNCC.com
How does the ORR National Call Center help parents who are looking for their child?
- The call center collects information from the caller and will send the information in real time regarding the caller’s inquiry to the shelter in which the child is located.
- A caller may provide his/her name, contact information, their relationship to the child or child’s family, etc.
- The ORR shelter is then responsible for responding to a parent/sponsor/legal representative, after verifying the caller’s identity with the child or the child's family in the country of origin.
- The call center does not verify or authenticate relationships, and therefore MAY NOT share the location or other personal information regarding the child with the caller.
Other helpful information:
- Not every adult who comes forward to claim custody of a child is an appropriate sponsor due to a variety of reasons, which may include custodial disputes in the home country or environmental factors unsuitable for children.
- Professional case managers conduct vigorous investigations to determine safe settings for children to be released to a sponsor.
- The ORR National Call Center is experiencing an extraordinarily high volume of calls. To mitigate wait times and ensure rapid response, the call center has increased staffing during peak times.
- To ensure the call center can focus on its critical mission of supporting children and families, ORR asks that members of the public, lawmakers and media do not use the 1-800 number. Inquiries can be forwarded to firstname.lastname@example.org or UACProgram@acf.hhs.gov.
In addition to reunification support, the ORR National Call Center also serves children and sponsors post-reunification with issues that may include: finding resources in the community for education, medical care, emotional support, juvenile justice, substance use, legal support and safety; providing guidance on strengthening the relationship between sponsors and children; and receiving reports of abuse or neglect.
Outside entities, attorneys or other individuals seeking UAC case file information must make a request to ORR under the appropriate policies and procedures. Requesting parties should not make a FOIA request for UAC case file information.
Please visit ACF's Media Center page for contact details.
Program Contact Information
Office of Refugee Resettlement
Administration for Children and Families
Mary E. Switzer Building
330 C Street, SW
Washington, DC 20201