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Services & Resources

Shared Services

The Digital Communications Division makes a number of services and resources available to HHS Staff and Operating Divisions.  Browse the list below and email the designated contact for more information on a particular service.

  • Web Development, Support BPA
    Use this BPA to create task orders for work that supports all phases of the STAFF/OPDIVS web presence. Whether it's graphics support, web development, 508 testing, usability tests, analysis, architecture, writing, training, and/or maintenance, the BPA should cover the organization’s needs.
    Contact: Vanessa Williams
  • Web Applications Development and Support, Portal Development and Application Development Support, Database and System Administration, and Security Administration
    Use this BPA for web application development efforts and maintenance services that fully leverage current technologies and result in more efficient operations of business activities.  This BPA is organized to provide a flexible mechanism to respond quickly to the varying information technology requirements of HHS and its programs, such as providing web application development, data ingestion, web services and API development, and the dynamic delivery of selected categories of Web and mobile content.
    Contact: Olexiy (Alex) Karakcheyev
  • 508 Compliance Crawler - Deque Worldspace
    Checks 508 accessibility for individuals with disabilities and other problems that affect site usability.
    Learn more about how HHS uses the crawler.
    Contact: ASPA Digital's 508 Scan Support Team at scansupport@hhs.gov.
  • Content Syndication
    Using HHS web content saves you time and money. You don’t need to write your own health content or worry about updating web pages. Browse and choose from topics in the HHS Syndication Storefront and then simply add the related code to your web page. The end result - HHS content will populate on your web page with your website’s look and feel!

    Learn more about content syndication. New content will be offered regularly, but please let us know if you have a specific topic to request. If you need additional information, or have any feedback, please contact Syndication@hhs.gov.
  • Translation Services BPA
    Use the BPA with MotionPoint, Inc. to assist your team with translating web or print content into a different language such as Spanish. It provides for the localized hosting and ongoing maintenance of the translated site as well as a vehicle for HHS groups to access expertise when needed to reach diverse targeted audiences through a variety of digital or print channels. The BPA offers different price packages for all of these services.  
    Contact: Vanessa Williams


  • Web Metrics
    DCD measures website traffic data using Google Universal Analytics (UA).  We supplement our clickstream data with other tools including CrazyEgg (a click- and scroll-tracking tool that measures effectiveness of your design and content layout). For a full list of the analytics tools used by DCD, please read the HHS Privacy Policy.
    Contact: Sam Bronson
  • Use of Persistent Cookies for Website Performance Measurement
    Measure multiple sessions of your site visitors to gain insights on how they are coming to your site and what they are looking for.  We have Department-wide approval to use persistent cookies for the purpose of web metrics reporting and analysis; this only applies to websites that do not collect personally identifiable information (PII). 
    You will have to update your privacy policy to comply with OMB guidelines or link to the HHS privacy policy.
    Contact: Sam Bronson
  • OMB-Approved Fast Track Online Customer Satisfaction Survey
    Use this survey to measure visitor satisfaction and gather user feedback on your websites.   You will need to collect an Information Collection form, which will be reviewed and approved by DCD and OMB, and your surveys should not collect PII.  This fast-track clearance only applies to surveys on OS websites; OPDIVs can contact DCD for guidance on how to get fast-track clearances.
    Contact: Darryl Cunningham

Site Search

  • Google Search Appliance (GSA) - provides fast, relevant search across multiple Departmental Web sites to help the public find information and services available across the entire HHS Web. It is an on-premise, easy-to-deploy solution. GSA provides with high relevancy search results right out of the box, easy to customize to meet your specific needs, and scales easily as your content grows.
    Contact: Olexiy (Alex) Karakcheyev


  • Usability Lab - HHS maintains a fully-equipped test facility which is available to all HHS offices and programs at no charge.  We also make these labs available to other federal agencies. Because the labs are in high demand, we advise you to schedule lab time well in advance of your intended test or website launch date.
    Learn more about the HHS Usability Lab

    Contact: Info.Usability@hhs.gov


  • Icon and Widget Library
    Find commonly used images and branding bars from HHS.gov for use on your website.
    Learn more about the HHS.gov Icon and Widget Library
  • Photo Galleries
    Use images on your website and other communications products from other HHS agencies that are available in the public domain
    Browse available Photo Galleries
Content created by Digital Communications Division (DCD)
Content last reviewed on July 11, 2018