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ADR Training

The ADR Division provides training for employees seeking to develop or enhance their skills in conflict resolution. Training courses are conducted in-person only. If you would like to register for a course, fill out the DAB/ADR Training Request Form and submit it to ADR@hhs.gov. If the course you register for is full, your name will be placed on a waiting list. You will be notified only when you are selected for a course.

FY 2019 Course Update

We are currently taking applications for the one remaining 2019 course -- Basic Mediation Skills, scheduled for September 16-18, 2019.

Course Description

Conflict Management Skills

This 1 day interactive course is for federal employees interested in learning about communication and problem-solving skills essential for managing conflict in the workplace.

Participants will gain experience with reliable approaches for resolving conflict.

The workshop uses simulations, case studies, and role-plays to provide participants with the opportunity to put theory into practice.

Negotiation Skills

This 1 day interactive course teaches the fundamental principles of effective negotiation taught at the Project on Negotiation at Harvard Law School.

The course condenses the design of that multi-day program into a fast moving one-day presentation of key points to remember whenever negotiating. The course design includes lecture supplemented by hands-on role play exercises designed to demonstrate and reinforce principles presented.

Basic Mediation Skills

While the primary purpose of this 3 day interactive course is to teach participants the facilitative, problem-solving model of mediation, the course is also useful for individuals who want to learn more about the field of Alternative Dispute Resolution generally.

The course uses a variety of learning vehicles including short lectures, video, simulations and participatory role-play. Participants will apply new concepts and skills to concrete, real-world situations.

Experienced mediators provide critiques and insights to enhance application of new skills. With successful completion of the course, individuals are eligible to apply to become a Federal Interagency Sharing Neutrals Program mediator.

Transformative Mediation Skills

The primary focus of transformative mediation is helping disputing parties create more constructive interaction. The 2 1/2 day interactive course builds on the work of numerous scholars and practitioners, particularly those at The Institute for the Study of Conflict Transformation - a think tank dedicated to supporting practitioners and policy makers interested in the transformative approach.

The course uses training curriculum and materials developed by the Institute, including a training manual, interactive exercises, role plays and videotaped mediation simulations.

To register for a training course, fill out the following form and submit it to ADR@hhs.gov:

DAB/ADR Training Request Form

Content created by Departmental Appeals Board (DAB)
Content last reviewed on July 8, 2019