• Text Resize A A A
  • Print Print
  • Share Share on facebook Share on twitter Share

ADR Training

The ADR Division provides training for employees seeking to develop or enhance their skills in conflict resolution. Training courses are conducted in-person only. If you would like to register for a course, fill out the DAB/ADR Training Request Form and submit it to ADR@hhs.gov. If the course you register for is full, your name will be placed on a waiting list. You will be notified only when you are selected for a course.

FY 2018 Course Schedule

Date Course
January 16-18 Basic Mediation Skills
February 7 Conflict Management Skills
March 14 Negotiation Skills
April 17-19 Basic Mediation Skills
May 9 Conflict Management Skills
June 26-18 Basic Mediation Skills
September 19 Conflict Management Skills
September 18-20 Basic Mediation Skills

Course Description

Conflict Management Skills

This 1 day interactive course is for federal employees interested in learning about communication and problem-solving skills essential for managing conflict in the workplace.

Participants will gain experience with reliable approaches for resolving conflict.

The workshop uses simulations, case studies, and role-plays to provide participants with the opportunity to put theory into practice.


Negotiation Skills

This 1 day interactive course teaches the fundamental principles of effective negotiation taught at the Project on Negotiation at Harvard Law School.

The course condenses the design of that multi-day program into a fast moving one-day presentation of key points to remember whenever negotiating. The course design includes lecture supplemented by hands-on role play exercises designed to demonstrate and reinforce principles presented.


Basic Mediation Skills

While the primary purpose of this 3 day interactive course is to teach participants the facilitative, problem-solving model of mediation, the course is also useful for individuals who want to learn more about the field of Alternative Dispute Resolution generally.

The course uses a variety of learning vehicles including short lectures, video, simulations and participatory role-play. Participants will apply new concepts and skills to concrete, real-world situations.

Experienced mediators provide critiques and insights to enhance application of new skills. With successful completion of the course, individuals are eligible to apply to become a Federal Interagency Sharing Neutrals Program mediator.


Transformative Mediation Skills

The primary focus of transformative mediation is helping disputing parties create more constructive interaction. The 2 1/2 day interactive course builds on the work of numerous scholars and practitioners, particularly those at The Institute for the Study of Conflict Transformation - a think tank dedicated to supporting practitioners and policy makers interested in the transformative approach.

The course uses training curriculum and materials developed by the Institute, including a training manual, interactive exercises, role plays and videotaped mediation simulations.


To register for a training course, fill out the following form and submit it to ADR@hhs.gov:

DAB/ADR Training Request Form

Content created by Departmental Appeals Board (DAB)
Content last reviewed on July 16, 2018