ADR Training

The ADR Division provides training for employees seeking to develop or enhance their skills in conflict resolution. Taught by the ADR Division’s experienced mediators and trainers, these courses are interactive, engaging, and teach skills applicable to both professional and personal situations. Due to COVID-19, the ADR Division is offering a number of virtual training options outlined below. Currently, all virtual training is being facilitated through WebEx, and participants must have video capabilities. If you would like to register for a course, please click the Registration links below. If the course you register for is full, your name will automatically be placed on a waiting list. You will be notified only when you are selected for a course. If you have any questions or concerns, please contact Jessica Pyryt ( or Taylor Kelly (

Course Description - Virtual Courses

Communication and Active Listening

This 1.5 hour course teaches the basics of active listening skills and concepts in a virtual, fully interactive environment. Perfect for employees who wish to enhance their listening and conflict management skills in a virtual environment, the course also addresses the challenges of communication and active listening in a virtual environment. We recommend that this course be taken in conjunction with Interest-Based Problem Solving, but the two may be taken individually.

Upcoming Courses:

Thursday, March 18, 2021 11:00am Register

Tuesday, April 13, 2021 12:00pm Register

Monday, May 10, 2021 11:00am Register

Monday, June 14, 2021 12:00pm Register

Monday, July 12, 2021 1:00pm Register

Interest-Based Problem Solving

This 1.5 hour, virtual, fully interactive course teaches the concepts behind interest-based problem solving. Traditional negotiation is adversarial, win/lose, and can be intimidating. Learn the skills to turn that dynamic around, explore win/win options, and expand the pie. We recommend that this course be taken in conjunction with Communication & Active Listening, but the two may be taken individually.

Upcoming Courses:

Friday, March 19, 2021 11:00am Register

Wednesday, April 14, 2021 12:00pm Register

Wednesday, May 12, 2021 11:00am Register

Wednesday, June 16, 2021 12:00pm Register

Wednesday, July 14, 2021 1:00pm Register

Difficult Conversations

This 1.5 hour virtual course teaches skills and approaches to tackle difficult conversations in personal and professional interactions. Learn how to think about and approach the conversations that involve dramatically different perspectives on a problem, the ones that have the potential to trigger intense emotional reactions. Discuss and learn more about when and why to have these conversations, and a road map for navigating them that helps deal with the emotions while recognizing the value of different perspectives.

Friday, April 16, 2021 12:00pm Register

Friday, May 14, 2021 11:00am Register

Friday, June 18, 2021 12:00pm Register

Friday, July 16, 2021 1:00pm Register

Other Training

The ADR Division is working on developing further virtual, interactive training options, so check back frequently and keep an eye on your e-mail for more opportunities!

In addition, if you would like to explore custom training options for your office, group, or organization, please contact Jessica to discuss what the ADR Division might be able to provide.

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