The ADR Division provides training for HHS offices and employees seeking to develop or enhance their skills in conflict resolution. Taught by the ADR Division’s experienced mediators and trainers, these courses are interactive, engaging, and teach skills applicable to both professional and personal situations. Below are examples of some of ADR’s currently available training courses.
If you would like to explore training options for your team, please reach out to elizabeth.lajayi@hhs.gov. All trainings can be presented virtually, in-person, or hybrid as needs require, and can be customized to meet the needs of specific groups.
Course Description
Communication and Active Listening
This 1.5 hour course teaches the basics of active listening skills and concepts. Perfect for employees who wish to enhance their listening and conflict management skills in a virtual environment, the course also addresses the challenges of communication and active listening in a virtual environment. We recommend that this course be taken in conjunction with Interest-Based Problem Solving.
Interest-Based Problem Solving
This 1.5 hour fully interactive course teaches the concepts behind interest-based problem solving. Traditional negotiation is adversarial, win/lose, and can be intimidating. Learn the skills to turn that dynamic around, explore win/win options, and expand the pie. We recommend that this course be taken in conjunction with Communication & Active Listening, but the two may be taken individually.
Difficult Conversations
This 1.5 hour course teaches skills and approaches to tackle difficult conversations in personal and professional interactions. Learn how to think about and approach the conversations that involve dramatically different perspectives on a problem, the ones that have the potential to trigger intense emotional reactions. Discuss and learn more about when and why to have these conversations, and a road map for navigating them that helps deal with the emotions while recognizing the value of different perspectives.
Custom Training
The ADR Division can adjust, alter, or develop custom training options to meet a variety of needs and challenges in the realm of communication, conflict management, and negotiation. If you would like to explore custom training options for your office, group, or organization, please contact Jessica to discuss what options the ADR Division might be able to provide.