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User CR: MCS - Beneficiary Do Not Forward DLV Flag Changes Needed

Current processing does not exist in MCS to process the beneficiary undeliverable hold (UH) and subsequent undeliverable reissue (DR) transactions. Currently in MCS, when a beneficiary address is undeliverable and an MSN is created, the MSN is suppressed, as there is no valid address on file. If the MSN is a no pay MSN, the ‘check’ is not retained on the bank file or bank history.
This Change Request (CR) is to update the beneficiary deliverable address logic. Currently, when the beneficiary's address is undeliverable, duplicate MSNs are suppressed. This includes internal/clerk duplicate requests. This change will allow creation of internal/clerk duplicate MSN requests when the beneficiary address is undeliverable.

Download the Guidance Document


Issued by: Centers for Medicare & Medicaid Services (CMS)

Issue Date: July 13, 2021

DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.