Updates to Complaint Tracking Module (CTM) Exclusion Criteria and CTM Casework Reminders
Guidance for all Part C and Part D Plan Sponsors, Medicare Compliance Officers updating the list of complaint rate exclusion criteria for the Health Plan Management System (HPMS) Complaint Tracking Module (CTM).
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: April 22, 2011
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