Updated Complaint Tracking Module (CTM) Contract Related Report Exclusion Criteria and Casework Reminders
Guidance for: update the list of contract-related report exclusion criteria for the Health Plan Management System (HPMS) Complaint Tracking Module (CTM). In addition, this reminds plans about policies and procedures regarding Customer Service Call Handling and 2009 Casework Management with Part C Plan Sponsors and Part D Sponsors
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: December 09, 2008
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