Skip to main content
U.S. flag

An official website of the United States government

Return to Search

Toolkit Part 2: Using a reader-centered approach

Guidance for links to the download for Toolkit Part 2, Using a reader-centered approach to develop and test written material

Final

Issued by: Centers for Medicare & Medicaid Services (CMS)

Issue Date: February 11, 2020

This page links to the download for Toolkit Part 2, Using a reader-centered approach to develop and test written material.  This part covers the following topics:

  • Preface about the Toolkit
    • What is the Toolkit?
    • What topics are covered in the Toolkit?
  • A reader-centered approach
  • Remember that you are writing for your readers, not yourself.
    • How do you differ from your intended readers?
  • Look at motivation from your readers' point of view.
  • Learn by observing where and how the material will be used.
  • Focus on removing common barriers.
    • How can you create low barrier material?
  • Orient toward the subset of readers who are less knowledgeable, less attentive, and less skilled at reading.
  • Get help from readers on what to say and how to say it.
    • What kinds of help can you get?
    • What methods can you use?
  • Rely on feedback from readers as the ultimate test.

To view Toolkit Part 2, click the download listed below.  You are also allowed to save or print a copy of this download from your personal computer. 

 

HHS is committed to making its websites and documents accessible to the widest possible audience, including individuals with disabilities. We are in the process of retroactively making some documents accessible. If you need assistance accessing an accessible version of this document, please reach out to the guidance@hhs.gov.

DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.