Third Quarter 2008 Part D Beneficiary and Pharmacy Call Center Monitoring Results Available
Guidance for: Medicare Part D call center surveillance project are now available in HPMS for plan sponsors to view for their own contracts. These results can be found in HPMS under: Quality and Performance \ Part D Performance Metrics and Reports \“Beneficiary Customer Service Call Center Performance Metrics” or “Pharmacy Support Customer Service Call Center Performance Metrics” (4 new weekly reports have been added to each section)
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: October 10, 2008
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.