Requirements and Best Practices for Assisters on Providing Remote Consumer Assistance
Guidance for assisters in the Federally-facilitated Marketplaces (FFMs) on providing consumers with secure remote assistance with applying for and enrolling in coverage on HealthCare.gov.
Final
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: December 15, 2020
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.