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Quality, Safety & Oversight - Promising Practices Project State Survey Agency Effectiveness and Efficiency

Guidance for states regarding he development of a series of issue briefs on useful practices and techniques that State Survey Agencies (SAs) use to improve their performance effectiveness and efficiency. The purpose of the Survey and Certification (SandC) Promising Practices Project is to disseminate the many creative ideas implemented by SAs, so all States may benefit from the experiences of their peers across the nation.

Final

Issued by: Centers for Medicare & Medicaid Services (CMS)

Issue Date: January 10, 2018

State Survey Agency Effectiveness & Efficiency

Sharing Innovations & Removing Barriers

The Centers for Medicare & Medicaid Services (CMS) Survey and Certification Group is sponsoring the development of a series of issue briefs on useful practices and techniques that State Survey Agencies (SAs) use to improve their performance effectiveness and efficiency.

Over the years, SAs have developed many innovative and creative solutions to meet the demands of their performance service goals.  However, frequently, information about these efforts is not widespread and the practical knowledge for making improvements often goes unshared among SAs.  The purpose of the Survey and Certification (S&C) Promising Practices Project is to disseminate the many creative ideas implemented by SAs, so all States may benefit from the experiences of their peers across the nation.

The S&C Promising Practices issue brief topics are being gathered and developed by the University of Colorado Health Sciences Center, with the collaboration of the Promising Practices Workgroup.

Key Barrier to Performance

SAs have identified staffing and recruitment of survey staff as one of the primary barriers to effective performance.  These issue briefs describe innovative recruitment and retention techniques and strategies, as well as other regulatory practices that improve efficiencies.

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DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.