Enhancement to Complaints Tracking Module (CTM) to Review and Investigate Marketing Misrepresentation Complaints
Guidance for: a new enhancement to the Health Plan Management System (HPMS) Complaints Tracking Module (CTM) that will provide organizations with additional information for use in managing agent and broker complaints.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: October 03, 2008
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