Complaints Tracking Module (CTM) Enhancements, Casework Reminders, Updated
Standard Operating Procedures (SOP), and Other Helpful Information
Guidance for providing this update to the Standard Operating Procedures (SOP) for the handling of Complaints
Tracking Module (CTM) Complaints.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: December 30, 2015
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