CMS Research, Statistics, Data & Systems- Health Plan Management System (HPMS)- Help Desk Information
Guidance for Help Desk Information regarding CMS Health Plan Management System (HPMS).
Final
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: February 26, 2018
HPMS Help Desk
For: Technical assistance with HPMS
Contact: hpms@cms.hhs.gov or 1-800-220-2028
HPMS User Access Mailbox
For: Questions about your HPMS user account and access to HPMS functionality
Contact: HPMS_Access@cms.hhs.gov
HPMS Consultant Access
For: Questions related to consultant, third party vendor, and electronic signature access in HPMS
Contact: HPMSConsultantAccess@cms.hhs.gov
IT Service Desk
For: Technical assistance with HPMS password resets and EUA issues
Contact: CMS_IT_Service_Desk@cms.hhs.gov or 1-800-562-1963 or 410-786-2580
MAPD Help Desk
For: Technical system support for connectivity, testing, and data exchanges with other MA/PD systems (e.g., IACS, MARx, Gentran)
Contact: mapdhelp@cms.hhs.gov or 1-800-927-8069
CMS Computer Based Training (CBT)
For: Questions or status regarding CBT (required as part of annual user ID recertification)
Contact: CBT@cms.hhs.gov
Health Insurance Casework System (HICS) Help Desk
For: Technical assistance with HICS
Contact: HICS@cms.hhs.gov
Health Insurance Casework System (HICS) User Access Mailbox
For: Questions about your HICS user account
Contact: HICS_Access@cms.hhs.gov
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DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.