Best Practices for Addressing the Needs of Non-English Speaking and Limited English Proficient (LEP) Beneficiaries
Guidance for: Medicare Part D sponsors may not be completely implementing Medicare marketing guidance regarding non-English speaking and limited English proficient (LEP) beneficiaries. CMS is reiterating the marketing guidance regarding call center capabilities and printed materials for non-English speaking and LEP beneficiaries. Additionally, CMS is providing a list of call center best practices for serving these beneficiaries.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: January 02, 2008
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.