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2019 Medicare CAHPS Survey

Guidance for Medicare Advantage Organizations (MAOs), 1876 Cost Contracts, and Part D sponsors about the 2019 Medicare CAHPS Survey, the procedures for requesting additional sample (referred to as oversampling), and the rules regarding the number of supplemental items.
Guidance for information on administering the survey in other languages (Spanish, Chinese, Vietnamese, and Korean) as well as the timeline and process for receipt of official CMS survey results.

Download the Guidance Document

Issued by: Centers for Medicare & Medicaid Services (CMS)

Issue Date: November 13, 2018

DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.