2018 Part C and Part D Call Center Monitoring - Guidance for Timeliness and Accuracy and Accessibility Studies
Guidance for the elements CMS will monitor and how to prepare for the monitoring studies, including updating the Health Plan Management System (HPMS) with critical 2018 call center information.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: November 17, 2017
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