2017 Part C and Part D Call Center Monitoring and Guidance for Timeliness and
Accuracy and Accessibility Studies
Guidance for: This memo describes the elements CMS will monitor and explains how to prepare for the monitoring studies, including updating the Health Plan Management System (HPMS) with critical 2017 call center information no later than January 2, 2017.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: November 16, 2016
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.