2016 Call Center Monitoring Performance Metrics for Timeliness Study, Quarter 2
Guidance for: This email is a notification that CMS monitored current enrollee beneficiary customer service and pharmacy technical help desk phone lines in the Part C and Part D plan sponsors service areas during June 6‐July 1, 2016 (Monday through Friday).
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: August 11, 2016
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.