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Numbers at a Glance

(as of October 2007)

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pie chart showing status of all complaints

Complaints Remaining Open

6,503

21% of Total

Complaints Resolved

24,691

79% of Total

Total Complaints Received

31,194

 

pie chart showing total investigated resolutions

Corrective Action Obtained (Change Achieved)

5,299

67% of Total

No Violation

2,583

33% of Total

Total Complaints Investigated

7,882

 

Bar graph showing Investigated Resolutions. 2003 79 no violation, 260 corrective action, 339 total. 2004 359 no violation, 1,033 corrective action, 1,392 total. 2005 642 no violation, 1,161 corrective action, 1,803 total. 2006 895 no violation, 1,571 corrective action, 2,466 total.

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