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Services & Resources

Shared Services

The Digital Communications Division makes a number of services and resources available to HHS Staff and Operating Divisions.  Browse the list below and email the designated contact for more information on a particular service.

  • Web Content Management System (WCMS)
    Use WCMS to facilitate the processes for creation, organization, posting and approval of content. Percussion CM System is an enterprise web content management platform that helps government power cutting-edge websites. Percussion’s CMS allows non-technical users to take control of content and presentation, provides unparalleled control over how web content is used.
    Contact: Olexiy (Alex) Karakcheyev
  • Web Site Development, Web Crawler, 508 and Graphics Support BPA
    Use this BPA to create task orders for work that supports all phases of the STAFF/OPTDIVS web presence. Whether it's graphics support, web development, 508 testing, usability tests, training, and/or maintenance, the BPA should cover the organizations needs.
    Contact: Yvette Alonso
  • Web Applications Development and Support, Portal Development and Application Development Support, Database and System Administration, and Security Administration
    Use this BPA for web application development efforts and maintenance services that fully leverage current technologies and result in more efficient operations of business activities.  This BPA is organized to provide a flexible mechanism to respond quickly to the varying information technology requirements of HHS and its programs, such as providing web application development, data ingestion, web services and API development, and the dynamic delivery of selected categories of Web and mobile content.
    Contact: Olexiy (Alex) Karakcheyev
  • Accenture Digital Diagnostics Compliance Monitor (web crawler)
    Check 508 accessibility for individuals with disabilities and detect broken links, spelling errors, slow loading pages, and other problems that affect site usability.
    Learn more about how HHS uses Accenture and Contact: Scan Support
  • NOKIA Maps API Premier
    NOKIA HERE Platform  is a web mapping service application and technology provided by NOKIA.
    NOKIA API provides Enterprise-ready application support for your mapping application needs and allows you to integrate maps in any web-application or website:
  • Mobile HTML 5 – a JavaScript API optimized for the mobile browser experience. 
  • REST Map Image API – this is for creating static map images 
  • REST Places – API for Places of Interest:
    Learn more
    about using Nokia Maps HERE Platform and Contact: Olexiy (Alex) Karakcheyev
  • HHS 508/Accessiblity Lab
    HHS and other federal agencies can develop or test documents and Web pages for 508 compliance and accessibility using the DCD collection of assistive and evaluative technologies.
    Learn more about the HHS 508/Accessiblity Lab and Contact: Cristopher Broyles  (202) 708-0101 to schedule an appointment.
  • Syndication Storefront
    Content syndication allows you to place content from HHS websites onto your own site. It allows you to offer high-quality HHS content in the look and feel of your site. The syndicated content is automatically updated in real time, requiring no effort from your staff to keep the pages up to date.
    Learn more about the Syndication Storefront
  • Translation Services BPA
    Use the BPA with MotionPoint, Inc. to assist your team with translating web or print content into a different language such as Spanish. It provides for the localized hosting and ongoing maintenance of the translated site as well as a vehicle for HHS groups to access expertise when needed to reach diverse targeted audiences through a variety of digital or print channels.T he BPA offers different price packages for all of these services.  
    Contact: Vanessa Williams

 

Analytics

  • Web Metrics
    DCD measures website traffic data using Google Analytics.  We supplement our clickstream data with other tools including CrazyEgg (a click- and scroll-tracking tool that measures effectiveness of your design and content layout).
    Contact: Andrew Wilson
  • Use of Persistent Cookies for Website Performance Measurement
    Measure multiple sessions of your site visitors to gain insights on how they are coming to your site and what they are looking for.  We have Department-wide approval to use persistent cookies for the purpose of web metrics reporting and analysis; this only applies to websites that do not collect personally identifiable information (PII). 
    You will have to update your privacy policy to comply with OMB guidelines or link to the HHS privacy policy.
    Contact: Andrew Wilson
  • OMB-Approved Fast Track Online Customer Satisfaction Survey
    Use this survey to measure visitor satisfaction and gather user feedback on your websites.   You will need to collect an Information Collection form, which will be reviewed and approved by DCD and OMB, and your surveys should not collect PII.  This fast-track clearance only applies to surveys on OS websites; OPDIVs can contact DCD for guidance on how to get fast-track clearances.
    Contact: Darryl Cunningham

Search

  • Google Search Appliance (GSA) - provides fast, relevant search across multiple Departmental Web sites to help the public find information and services available across the entire HHS Web. It is an on-premise, easy-to-deploy solution. GSA provides with high relevancy search results right out of the box, easy to customize to meet your specific needs, and scales easily as your content grows.
    Contact: Olexiy (Alex) Karakcheyev

Usability

  • Usability Lab - HHS maintains a fully-equipped test facility which is available to all HHS offices and programs at no charge.  We also make these labs available to other federal agencies. Because the labs are in high demand, we advise you to schedule lab time well in advance of your intended test or website launch date.
    Learn more
    about the HHS Usability Lab and Contact: Info.Usability@hhs.gov or call (202) 708-0102

Libraries

  • Icon and Widget Library
    Find commonly used images and branding bars from HHS.gov for use on your website.
    Learn more
    about the HHS.gov Icon and Widget Library
  • Photo Galleries
    Use images on your website and other communications products from other HHS agencies that are available in the public domain
    Browse available Photo Galleries
  • Social Media
    Let your website visitors stay connected with HHS social media accounts related to your web content.
    Browse social media accounts in the HHS Social Hub

Content created by Digital Communications Division
Content last reviewed on July 31, 2014