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Numbers at a Glance

(As of March 31, 2009)

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Status of All Complaints
Complaints Remaining Open 5,936 14% of Total
Complaints Resolved 37,116 86% of Total
Total Complaints Received 43,052  
* Referrals to DOJ - 454, Referrals to CMS - 302

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Total Investigated Resolutions
Corrective Action Obtained (Change Achieved) 8,212 67% of Total
No Violation 4,102 33% of Total
Total Complaints Investigated 12,314  

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Bar graph showing Investigated Resolutions. 2003 79 no violation, 260 corrective action, 339 total. 2004 359 no violation, 1,033 corrective action, 1,392 total. 2005 642 no violation, 1,161 corrective action, 1,803 total. 2006 895 no violation, 1,571 corrective action, 2,466 total. 2007 715 no violation, 1,484 corrective action, 2,199 total. 2008 1,163 no violation, 2,210 corrective action, 3,373 total.

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Content created by Office for Civil Rights (OCR)
Content last reviewed on July 26, 2013
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