Small Business Health Options Program (SHOP) FAQ
Guidance for FAQ regarding 834 Transaction and Companion Guide
Program Area: Small Business Health Options Program (SHOP)
Question: If an employee makes changes to plan selection multiple times in the FF-SHOP, will the issuer see all plan selections or only the most recent plan when the 834 enrollment transaction is sent?
Answer: Once an employee chooses a plan and the information is transmitted to an issuer, the employee is not able to choose a different plan during a plan year outside of a special enrollment period (SEP). It is possible, however, for an employee to have multiple files sent throughout the day. For example, an employee could enroll and then make a change to a phone number or address that would trigger a separate maintenance transaction. When this happens, the Federally-facilitated Small Business Health Options Program (FF-SHOP) will send both transactions separately.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: September 05, 2014
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