Small Business Health Options Program (SHOP) FAQ
Guidance for FAQ regarding Issuer Support and SHOP Call Center
Program Area: Small Business Health Options Program (SHOP)
Question: What should an issuer do if the issuer receives a new Small Business Health Options Program (SHOP) group enrollment for an employer with an out-of-state business address?
Answer: The Federally-facilitated Small Business Health Options Program (FF-SHOP) system has checks in place to prevent this scenario from occurring. Issuers may always contact the SHOP Call Center at 1-800-706-7893 (prompt #5) with questions about 834 transactions received.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: September 02, 2014
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