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Slides: Providing Effective Communication and Language Assistance
Guidance for presentation provides FFM assisters with information on understanding the diversity of consumer groups and give tips on how to communicate effectively with consumers with limited English proficiency.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: November 22, 2019
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.