Hospice Quality Reporting Program - Hospice Quality Reporting Training - Training and Education Library
Guidance for providing access to materials from past HQRP trainings and educational events. Materials on this page are organized by event and materials from each event (e.g., PowerPoint slides, worksheets, Q&A documents) are posted in the .zip files in the “Downloads” section.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: February 07, 2020
About this Page
The purpose of this page is to provide access to materials from past Hospice Quality Reporting Program (HQRP) trainings and educational events. Materials on this page are organized by event and listed below in order of the date of release. Materials from each event (e.g., PowerPoint slides, tip sheets, Q&A documents) are posted in the files in the Downloads section below. The links for web-based trainings are located within the posted announcement. Providers can browse this training library for topics of interest and use the associated links and downloads to increase their knowledge and train hospice staff on topics pertinent to the HQRP.
IMPORTANT NOTES:
Older trainings are moved to the Hospice Quality Reporting Archives webpage when at least some portion of their content is out-of-date. Archived trainings may be helpful to providers for historical reference.
Updates
September 11, 2025
RESOURCES AVAILABLE: HOPE Coding Workshop Final Materials
The slides and transcript from the live coding workshop held on August 5, 2025 are now available in the downloads section below.
To access the training, click on the following link: https://www.youtube.com/watch?v=8fsh5np1wzg
If you have questions about accessing resources or feedback regarding trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to HospiceQualityQuestions@cms.hhs.gov.
August 29, 2025
UPDATED RESOURCES AVAILABLE: Data Submission and Provider Reports Web-Based Training
The Centers for Medicare & Medicaid Services (CMS) is offering an updated web-based training course that provides an overview of the HQRP submission process including the submission of HOPE data to inform the CMS HQRP reports and quality measures (QMs). It also provides valuable information about available reports and resources to assist hospices in reviewing their submitted data to track progress, confirm accuracy, and ensure compliance with the HQRP.
- To access the course, select the following link: HQRP Data Submission and Provider Reports
If you have questions about accessing resources or feedback regarding trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to the HQRP Help Desk.
August 1, 2025
NEW RESOURCE AVAILABLE: HOPE Implementation Frequently Asked Questions (FAQs)
The Centers for Medicare & Medicaid Services (CMS) is answering Frequently Asked Questions about the transition from the HIS to the HOPE tool and updated HQRP reporting requirements.
- To access the FAQ, select the following link: HOPE Implementation Frequently Asked Questions (FAQs)
- A PDF of the FAQs is also available in the download section of this page.
If you have questions about accessing this resource, please email the PAC Training Mailbox. Content-related questions should be submitted to HospiceQualityQuestions@cms.hhs.gov.
July 21, 2025
REGISTRATION OPEN FOR LIVE HOPE TRAINING: Hospice Outcomes and Patient Evaluation (HOPE) National Implementation Virtual Training Program Course 2: Coding Workshop
The Centers for Medicare & Medicaid Services (CMS) is offering a live coding workshop on August 5, 2025 which will provide coding practice for items that are new for HOPE, as well as the existing and updated items carried over from the Hospice Item Set (HIS).
Register now at: The Hospice Outcomes and Patient Evaluation (HOPE) National Implementation Coding Workshop
Completion of Course 1: Didactic Recorded Training Series is recommended as a prerequisite for the coding workshop. This course can be found here.
July 15, 2025
NEW RESOURCES AVAILABLE: Hospice Outcomes and Patient Evaluation (HOPE) National Implementation Virtual Training Program Course 1: Didactic Recorded Training Series
The Centers for Medicare & Medicaid Services (CMS) is offering a series of five self-paced recorded presentations and corresponding PDFs which highlight items that are new for HOPE, as well as the existing and updated items carried over from the Hospice Item Set (HIS).
It is highly recommended that all five parts of this didactic course be reviewed prior to attending the coding workshop in August. A registration announcement for the workshop will be sent via the listserv.
To access the videos, select the following links:
- Part 1: Training Overview and Introduction to the HOPE Tool
- Part 2: HOPE Section A. Administrative Information Didactic Training
- Part 3: HOPE Sections F. Preferences, and I. Active Diagnoses Didactic Training
- Part 4: HOPE Section J. Health Conditions Didactic Training
- Part 5: HOPE Sections M. Skin Conditions, N. Medications, and Z. Record Admin. Didactic Training
The slides and transcripts for these presentations can be found in the Downloads section at the bottom of the page.
If you have questions about accessing resources or feedback regarding trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to HospiceQualityQuestions@cms.hhs.gov.
May 15, 2025
NEW RESOURCE AVAILABLE: Getting Started with the Hospice Quality Reporting Program and Public Reporting
The Centers for Medicare & Medicaid Services (CMS) is offering web-based training that provides an overview of the CMS Hospice Quality Reporting Program (HQRP) and its quality measures, which will help hospices comply with program requirements, understand their role in public reporting, and track their own metrics to improve quality.
- To access the courses, select the following link: Getting Started with the Hospice Quality Reporting Program and Public Reporting
If you have questions about accessing resources or feedback regarding trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to HospiceQualityQuestions@cms.hhs.gov.
October 1, 2024
NEW RESOURCE AVAILABLE: Introducing the HOPE Tool Web-Based Training
The Centers for Medicare & Medicaid Services is offering a web-based training course that provides an overview of the Hospice Outcomes and Patient Evaluation (HOPE) tool and how it relates to the Hospice Quality Reporting Program (HQRP) as described in the fiscal year (FY) 2025 Hospice Final Rule. The course is intended for all hospice providers.
The course contains five sections and includes interactive exercises to help you understand and apply the content presented. This 'Train-the-Trainer’ program is the first in a series of trainings about the HOPE tool. More detailed comprehensive training will follow throughout FY2025 as hospices begin to prepare for HOPE implementation and data collection which starts on October 1, 2025 (FY2026). To access the training, click on the following link: HOPE Web-Based Training.
If you have questions regarding resources and trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to HospiceQualityQuestions@cms.hhs.gov.
August 21, 2024
NEW RESOURCE AVAILABLE: HOPE Data Collection Timepoints Explainer Video
The Centers for Medicare & Medicaid Services is offering a 4-minute, animated explainer video, Hospice Outcomes and Patient Evaluations (HOPE) Data Collection Timepoints for hospice providers. This video describes HOPE, the timepoints, their data collection timeframes, and introduces the symptom follow-up visit (or SFV), if triggered during a HOPE timepoint. HOPE data collection will be required for the Hospice Quality Reporting Program (HQRP) beginning on October 1, 2025 (FY 2026). The video is now available through the following link: HOPE Timepoints Explainer Video.
If you have questions regarding resources and trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to the HospiceQualityQuestions@cms.hhs.gov.
May 30, 2023
UPDATED RESOURCE AVAILABLE: Introduction to the Hospice Quality Reporting Program (HQRP) Web-Based Training
The Introduction to the HQRP Web-Based Training is a two-part training series for Hospice providers.
Course 1: Getting Started with the HQRP and Public Reporting Provides a general overview of the HQRP and reviews the program’s use of three data sources: The Hospice Item Set (HIS), the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Hospice Survey, and the Medicare claims. Course 1 contains the following six lessons:
- What is the HQRP?
- HIS and the HIS Manual
- Timing and Maintenance of the HIS
- HQRP Claims-Based Quality Measures
- The CAHPS® Hospice Survey
- Care Compare and Public Reporting
Course 2: HQRP Data Submissions and Reports Provides an introduction to the HQRP data submission requirements and reports available to providers. Course 2 contains the following six lessons:
- Getting Ready to Submit the HIS
- HIS Item Completion
- Successful Submission and Acceptance of the HIS
- Identifying and Addressing Errors on the FVR
- Overview of the HQRP Provider Reports
- HQRP Useful Websites and Resources
Although the course lessons were designed to be completed in sequential order, you may jump to any topic of interest. Each lesson can be completed at your own pace.
Links to web-based trainings:
- Course 1 – Getting Started with the Hospice Quality Reporting Program (HQRP) and Public Reporting
- Course 2 – Hospice Quality Reporting Program (HQRP) Data Submission and Reports
If you have questions regarding resources and trainings, please email the PAC Training Mailbox. Content-related questions should be submitted to the HospiceQualityQuestions@cms.hhs.gov.
Hospice Quality Reporting Program Archives
HHS is committed to making its websites and documents accessible to the widest possible audience, including individuals with disabilities. We are in the process of retroactively making some documents accessible. If you need assistance accessing an accessible version of this document, please reach out to the guidance@hhs.gov.
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.