With the implementation of the Affordable Care Act (ACA) and the Health Insurance Marketplace, the Centers for Medicare & Medicaid Services (CMS) and other parts of HHS have been tasked with conducting outreach efforts to reach the uninsured. Recognizing the importance of having accessible data to drive strategy and collaboration for Marketplace outreach efforts, CMS and HHS explored ways to improve the use of outreach and enrollment information as a feedback mechanism to improve decision making as to the allocation of resources.
This project had two components: The first was a focus on improving CMS’s data collection system, RECON (a custom implementation of Salesforce) to track activities and outreach for CMS Regional and Central Offices. After interviewing end-users and watching their actual interactions with the system, an “Activity Wizard” was created for RECON to address significant data entry and quality barriers. The RECON “Activity Wizard” was piloted with lead RECON users and is undergoing refinements for agency wide use during the upcoming fall Open Enrollment period.
The second component of this project involved the development of visual data dashboard prototypes that combined RECON data and Marketplace enrollment data. The goal of these prototypes was to demonstrate how the information could be used to find possible correlations in spikes in enrollment or account creation activities. Refinements of this prototype through end-user engagement will determine the data sources needed to be incorporated and the specific visualizations desired.