Standard Operating Procedures Manual for Assisters in the Individual Federally-facilitated Marketplaces SOP 4 – Verify Identity and Resolve Potential Data Matching Issues
Guidance for assisters in the individual Federally-facilitated Marketplaces (FFMs) on standard operating procedures for helping consumers with the HealthCare.gov application identity verification process and how to avoid or resolve data matching inconsistencies.
Final
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: March 17, 2022
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