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Plan Year 2024 Federal Certification Training for Assisters in the Federally-facilitated Marketplaces: Customer Service Standards and Community Outreach

Guidance for assisters in the individual Federally-facilitated Marketplaces (FFMs) providing information on customer service standards and community outreach.

Download the Guidance Document


Issued by: Centers for Medicare & Medicaid Services (CMS)

Issue Date: August 24, 2023

DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.