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Plan Year 2023 Federal Certification Training for Assisters in the Federally-facilitated Marketplaces: Customer Service Standards and Community Outreach

Guidance on customer service standards and community outreach as part of the Plan Year 2023 Federal Certification Training for Assisters in the Federally-facilitated Marketplaces (FFMs).

Download the Guidance Document

Final

Issued by: Centers for Medicare & Medicaid Services (CMS)

Issue Date: August 26, 2022

DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.