Obtaining Consumer Authorization and Handling Consumers' Personally Identifiable Information (PII) in the Federally-facilitated Marketplace (FFM)
Guidance for assisters in the individual Federally-facilitated Marketplaces (FFMs) providing an overview of assister privacy and security guidelines, what assisters must do to obtain consumer authorization before gaining access to personally identifiable information (PII), consumer authorization requirements, best practices for handling PII, and handling a PII breach.
Final
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: October 10, 2024
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.