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Guidance on Unauthorized Plan Switches
Guidance for issuers explaining that complaints of enrollees being switched from one Exchange plan to another without their consent should be directed to the Marketplace Call Center to be handled by a caseworker.
Final
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: February 27, 2023
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.