Skip to main content
U.S. flag

An official website of the United States government

Return to Search

FAQ 336 How are health care providers supposed to provide the notice to individuals and obtain their written acknowledgement of the notice when the first treatment encounter is over the phone or in some other manner that is not face-to-face?

This is guidance for health care providers in providing notice and receiving acknowledgement when the initial encounter is not in person.

Issued by: Office for Civil Rights (OCR)

HHS is committed to making its websites and documents accessible to the widest possible audience, including individuals with disabilities. We are in the process of retroactively making some documents accessible. If you need assistance accessing an accessible version of this document, please reach out to the guidance@hhs.gov.

DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.