E1. What do I do if I have a complaint about an ONC-AuthorizedTesting Laboratory (ONC-ATL) and/or an ONC-Authorized Certification Body (ONC-ACB), a vendor or a product?
Guidance for submitting complaints about an ONC-ATL and/or an ONC-ACB, a vendor or a product
Final
Issued by: Office of the National Coordinator (ONC) of Health Information Technology
E1. What do I do if I have a complaint about an ONC-AuthorizedTesting Laboratory (ONC-ATL) and/or an ONC-Authorized Certification Body (ONC-ACB), a vendor or a product?
Issue |
Contact |
Eligible Professionals & Eligible Hospital complaints regarding an EHR product |
Please reference the Certified Health IT Complaint Process page |
Developer complaint against an ATL or ONC-ACB |
Please contact the ATL or ONC-ACB first, to resolve the issue. Complaints should be escalated to NVLAP or the ONC-AA if the issue persists. |
Product Listing on the CHPL |
Please contact the ONC-ATCB or ONC-ACB that certified the product. |
Other comments or complaints |
Health IT related complaints can be submitted via the ONC Health IT Feedback form. Other comments or concerns can be submitted to the ONC Health IT Certification Program via ONC.Certification@hhs.gov. |
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.