Consumer Engagement
Guidance for consumers and providers to provide a repository for tools and resources designed for consumers who want to take an active role in their nursing home quality, and for providers who recognize consumers as partners in QAPI. More tools and resources will be added as they become available.
Final
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: September 13, 2016
The Centers for Medicare & Medicaid Services (CMS) believes that nursing home consumers (residents, families, advocates) should have control over their lives, influence decisions which affect them, and know that their opinions and preferences matter. CMS has developed this Consumer Engagement page as a repository for tools and resources designed for consumers who want to take an active role in their nursing home quality, and for providers who recognize consumers as partners in QAPI. More tools and resources will be added as they become available.
A Resident’s Perspective on Quality Improvement and Person-Centered Care
This video highlights the importance of engaging residents in nursing home quality improvement.
Click here to access A Resident’s Perspective on Quality Improvement and Person-Centered Care
Consumer Engagement in Nursing Home Quality – A Fact Sheet
CMS developed a fact sheet designed to provide tips to residents, families, and advocates for getting involved in nursing home quality activities.
Click here to access the Nursing Home Quality Fact Sheet (PDF)
Discharge Planning Checklist
CMS developed a discharge planning checklist for patients and their caregivers preparing to leave a hospital, nursing home, or other care setting.
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DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.