Skip to main content
U.S. flag

An official website of the United States government

Return to Search

B6. How can I submit a Health IT related complaint?

Guidance for how to submit a health IT related complaint


Issued by: Office of the National Coordinator (ONC) of Health Information Technology

B6. How can I submit a Health IT related complaint?

Before submitting a complaint related to problems with certified health IT products, start by contacting the product's developer or vendor. If the developer/vendor is unable to resolve the issue and you think the issue relates to the product’s certified capabilities, then contact the appropriate ONC-Authorized Certification Bodies (ONC-ACBs) which should be able to work with you and the developer to resolve most issues. If you have contacted the vendor or developer as well as the ONC-ACB and still have outstanding issues, please submit your complaint via the Health IT Feedback Form.

Additional information regarding the Health IT Complaint Process can be found

DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.