The IT Management (2210 series) covers administrative positions that manage, supervise, lead, administer, develop, deliver, and support IT systems and services. This series overs only those positions for which that paramount requirement is knowledge of IT principles, concepts, and methods; e.g., data store, software applications, networking.
The basic titles for this occupation are:
- IT Cybersecurity Specialist – Cybersecurity work involves the security of and operations in cyberspace and encompasses the full range of threat reduction, vulnerability reduction, deterrence, international engagement, incident response, resiliency, and recovery activities, including computer network operations, and information assurance missions as they relate to securing the global information and communication infrastructure.
- IT Program Manager – Work that involves managing one or more major multi-year IT initiatives of such magnitude they must be carried out through multiple related IT projects. The IT Program Manager leads, coordinates, communicates, integrates and is accountable for the overall success of the program, ensuring alignment with critical agency priorities. They are responsible for ensuring the work efforts achieve the outcome specified within the agency’s business strategy, including appropriate strategic, life cycle management and capital IT investment plans. Work includes project selection, prioritization, evaluation and monitoring, cost schedule management, risk management, quality management and resource allocations.
- IT Project Manager – Work that involves directly managing IT projects to provide a unique service or product.
- IT Specialist – Work that involves developing, delivering, and supporting IT systems and services.
“Supervisory” or “Lead” prefixes may accompany the basic title to designate the appropriate management level.
Specialty or parenthetical titles may follow the basic title to further identify the duties and responsibilities performed and the special knowledge and skills needed:
- Policy and Planning (PLCYPLN) – develop, implement, and ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all IT programs.
- Enterprise Architecture (ENTARCH) – analyze, plan, design, document, assess, and manage the IT enterprise structural framework to align IT systems with the mission, goals, and business processes of the organization.
- Security (INFOSEC) – plan, develop, implement, and maintain programs, polices, and procedures to protect the integrity and confidentiality of systems, networks, and data.
- Systems Analysis (SYSANALYSIS) – consult with customers to refine functional requirements and translate functional requirements into technical specifications
- Applications Software (APPSW) – translate technical specifications into programming specifications; develop, customize, or acquire applications software programs; and test, debug, and maintain software programs.
- Operating Systems (OS) – install, configure, and maintain the operating systems environment, including systems servers and operating systems software on which applications programs run.
- Network Services (NETWORK) – test, install, configure, and maintain networks including hardware (servers, hubs, bridges, switches, and routers) and software that permit the sharing and transmission of information.
- Data Management (DATAMGT) – develop and administer databases used to store and retrieve data and develop standards for the handling of data.
- Internet (INET) – provide services that permit the publication and transmission of information about agency programs to internal and external audiences using the Internet.
- Systems Administration (SYSADMIN) – install, configure, troubleshoot, and maintain hardware and software to ensure the availability and functionality of systems.
- Customer Support (CUSTSPT) – provide technical support to customers who need advice, assistance, and training in applying hardware and software systems.