Tools

Enterprise Applications

WCD makes enterprise-wide tools available for Department-wide use.

• HHS 508 Lab
  Test documents and Web pages for 508 compliance and accessibility using the WCD collection of assistive and evaluative technologies.
  Contact: Tishia Humes or call 202-205-7358 to schedule an appointment.
  
• Google Maps API Premier
  Google Maps is a web mapping service application and technology provided by Google.
  Google Maps API Premier provides Enterprise-ready application support for your mapping application needs.
  
  Google Maps API Premier allows to integrate maps in any web-application or website. Google Maps API Premier returns fast, relevant results to your browsers. No limitations. Advanced technologies, such as fusion tables, allow populate massive geospatial data to the end user browser fast and with no client side intense processing. It is a mobile friendly solution.
  Contact: Olexiy (Alex) Karakcheyev  / gmaps@hhs.gov
  
• Enterprise Portal
  The re-engineered portal features upgraded collaborative software, a secure environment, the ability to work across the firewall, and a metrics package.
  Contact:  Lowell Matthews
  
• Use of Persistent Cookies for Website Performance Measurement
  Measure multiple sessions of your site visitors to gain insights on how they are coming to your site and what they are looking for.  We have Department-wide approval to use persistent cookies for the purpose of web metrics reporting and analysis; this only applies to websites that do not collect personally identifiable information (PII). 
  
  You will have to update your privacy policy to comply with OMB guidelines or link to the HHS privacy policy.
  Contact: Kaya Walton
  
• Accenture Digital Diagnostics Compliance Monitor (web crawler)
  Check 508 accessibility for individuals with disabilities and detect broken links, spelling errors, slow loading pages, and other problems that affect site usability.
  Contact: Tishia Humes
  
• Web Content Management System (WCMS)
  Use WCMS to facilitate the processes for creation, organization, posting and approval of content. Percussion CM System is an enterprise web content management platform that helps government power cutting-edge websites. Percussion’s CMS allows non-technical users to take control of content and presentation, provides unparalleled control over how web content is used.
  Contact: Olexiy (Alex) Karakcheyev
  
• Google Search Appliance (GSA) - provides fast, relevant search across multiple Departmental Web sites to help the public find information and services available across the entire HHS Web. It is an on-premise, easy-to-deploy solution. GSA provides with high relevancy search results right out of the box, easy to customize to meet your specific needs, and scales easily as your content grows.
  Contact: Olexiy (Alex) Karakcheyev
  
• New Media Tools - The HHS Center for New Media maintains a list of tools with federal agreements signed for use by HHS.
  Contact: newmedia@hhs.gov
  
• Web Site Development, Web Crawler, 508 and Graphics Support BPA
  Use this BPA to create task orders for work that supports all phases of the STAFF/OPTDIVS web presence. Whether it's graphics support, web development, 508 testing, usability tests, training, and/or maintenance, the BPA should cover the organizations needs.
  Contact: Yvette Haire
  

OS Tools

Agencies and programs can contact a WCD consultant regarding experiences with specific Web management tools.

• E-Mail Subscription Management
  WCD contracted with GovDelivery to automatically send personalized e-mail to alert subscribers about new information. This drives site visits and ensures that new information is seen.
  Contact: Kathryn Hambleton

• Web Metrics
  WCD measures website traffic data using Google Analytics.  We supplement our clickstream data with other tools including CrazyEgg (a click- and scroll-tracking tool that measures effectiveness of your design and content layout).
  Contact: Kaya Walton

• OMB-Approved Fast Track Online Customer Satisfaction Survey
  Use this survey to measure visitor satisfaction and gather user feedback on your websites.   You will need to collect an Information Collection form, which will be reviewed and approved by WCD and OMB, and your surveys should not collect PII.  This fast-track clearance only applies to surveys on OS websites; OPDIVs can contact WCD for guidance on how to get fast-track clearances.
  Contact: Kaya Walton
  
• Search Engine
  WCD uses the Google Enterprise Search Appliance to search across multiple Departmental Web sites to help the public find information and services available across the entire HHS Web. Google search is available for all Division Web sites.
  Contact: Olexiy (Alex) Karakcheyev
  
• FAQ Database -The FAQ Database stores frequently asked questions and their answers. Information is available via search and browse capabilities. Separate interfaces allow for FAQs to be customized for site look and feel. FAQs can be displayed on multiple interfaces (depending on need). The application takes in feedback and suggested questions which can be used to improve the FAQs.
  Contact: Linda Adams