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Clarification: Compliance with Sections 504 and 508 of the Rehabilitation Act

This is a reminder to all OPDIVs/STAFFDIVs of their obligations to comply with the requirements of Section 504 and Section 508 of the Rehabilitation Act of 1973. 

Section 504 requires Federal agencies to ensure that persons with disabilities have an equal opportunity to participate in, and benefit from, their programs and activities.  Section 508 requires Federal agencies to ensure that persons with disabilities (both employees and members of the public) have comparable access to and use of electronic information technology.  Both statutes impose different, but somewhat related, obligations on HHS OPDIVs/STAFFDIVs that are intended to protect individuals with disabilities from discrimination based on their disabilities.

Section 504 requires, among other things, that agencies in HHS provide appropriate auxiliary aids to persons with disabilities (those with impaired sensory, manual, or speaking skills) where necessary to ensure effective communication.  Types of auxiliary aids may include brailled or large print versions of materials, electronic diskettes, audiotapes, qualified interpreters or readers, telecommunications devices for deaf persons (TDDs), captioning of video, and other methods of making information available and accessible to persons with disabilities.  In considering what type of auxiliary aid to provide, agencies must give primary consideration to the request of the individual with a disability and shall honor that request, unless it can demonstrate that another effective means of communication exists.  

Section 508 requires that electronic information technology used, maintained, developed, or procured by HHS be made accessible to persons with disabilities (employees and members of the public).  

Agencies must ensure that all published electronic information is compatible with assistive technology devices commonly used by people with disabilities for information and communication.  


An agency may, in some instances, be able to meet its Section 504 obligation to provide equal opportunity to persons with disabilities and ensure effective communication by making information available in a Section 508-compliant form on its external-facing website or intranet(s).  However, in other cases, in order to meet its Section 504 obligation, an agency may need to provide an appropriate auxiliary aid to an individual with a disability, regardless of whether information on its website meets accessibility requirements under Section 508.


Below are some examples of situations where an agency would be required to provide information to a person with disabilities in an alternate format:

  • A person who is blind requests an audio or Braille version of a publicly available report that is posted on an agency’s Section 508-compliant website.  If necessary to provide the person equal access to the information, the agency must provide the report in an alternate format, such as an audio file or Braille.  
  •  A person with a manual impairment that limits his ability to effectively use a computer requests an agency to provide web-based information about seasonal influenza in print.  If a printed version of the information is necessary for the person to have equal access to the information, the agency must provide the information in print.
  • An agency makes available to the public on its website DVDs providing the audio content of monthly town hall meeting that it conducts.  If a transcript of the audio content is necessary for a deaf person to have equal access to the information, the agency must make available transcripts of the audio content or add captioning to the DVDs.
    HHS components (both Staff Divisions and Operating Divisions) need to be diligent in ensuring that they satisfy the requirements of both Section 504 and Section 508 so that HHS effectively provides equal access to all employees and members of the public.   

    For further information or if you have questions regarding Section 504 requirements, please contact the HHS Office for Civil Rights by e-mail at OCRmail@HHS.GOV, or by telephone at (800) 368-1019, or TDD (800) 537-7697.   For further information or if you have questions regarding Section 508 requirements, please contact the HHS Assistant Secretary for Public Affairs by e-mail at 508@hhs.gov

Resources

Section 508 Compliance:

Section 504 Compliance: 
http://www.hhs.gov/ocr/civilrights/understanding/disability/index.html