Skip Navigation
  • Text Size: A A A
  • Print
  • Email
  • Facebook
  • Tweet
  • Share
  • Print
  • Email
  • Facebook
  • Tweet
  • Share

GO!card® FAQs

What is the GO!card®?

What are the GO!card® features?

How do I apply for Transit Subsidy benefits?

How can I update the cost of my commute?

How do I activate my GO!card®?

How do I use the GO!card®?

Where can I use the GO!card®?

How much am I supposed to spend each month? 

How do I use the GO!card® if my monthly commuting expenses exceed the amount of the benefit loaded on my card?

What is the difference between a Travel Charge Card and the GO!card®?

My transit vendor doesn’t accept charge cards, what do I do?

What do I do if I need help with my GO!card®?

How do I replace a lost or stolen GO!card® charge card?

How do I check my GO!card® balance?

When are benefits available and refreshed on my GO!card®?

Can I use my GO!card® or transit subsidy to pay for bicycle and/or car sharing programs?


 


What is the GO!card®?

  • The GO!card®  is a VISA transit subsidy charge card.
  • Each month, on the 23rd day, your transit benefit amount is automatically loaded onto the GO!card®.
  • Your monthly charge limit is equal to your transit subsidy benefit up to the maximum.  The 2014 maximum benefit is $130 per month.

What are the GO!card®  features?

  • The GO!card®  is exclusively for the purchase of monthly transit media. 
  • You no longer need to process reimbursements or save receipts.
  • Benefits will be available on the 23rd of each month and will remain available through the 15th of the following month.
  • For example, a fare card for the October benefit period can be purchased from September 23rd until October 15th.
  • Unused monthly transit benefits expire at the end of each benefit cycle.
  • Your name appears on the GO!card®  issued to you.
  • The maximum amount available on the card each month is equal to the maximum amount of your monthly transit subsidy.
  • You are not responsible for the bill and will not receive a statement.
  • This charge card will not appear on your credit report. The funds are drawn from a centrally billed account.

How do I apply for Transit Subsidy benefits?

HHS Employees:

  1. Login to the Access Management System.
  2. Click on “Transhare.”
  3. Click on “Apply for Transhare” on the top right side of the page to access the online application.

    Non HHS Employees:
  4. Email your agency mass transit coordinator to request an application.
  5. Your agency coordinator will correspond with our team to enroll you in the program.

How can I update the cost of my commute?

HHS Employees:
1. Login to the Access Management System.
2. Click on “Transhare.”
3. Click on “Apply for Transhare” on the top right side of the page to access the online application.

Non HHS Employees:

  1. Email your agency mass transit coordinator to request an application. 
  2. Once your agency has approved your request, your agency will direct our team to update your cardholder account information.

How do I activate my GO!card®?

  • To activate your card, call the toll free number on the sticker (1-877-222-2312) attached to the front of your card.  
  • Follow the prompts by the automated attendant to enter your card account number and your four digit* access code, either the last four digits of your Social Security Number or the last four digits of your Employee ID.

*HHS, USCG and EPA Participants: Although the automated prerecorded message directs caller to enter last four digits of Social Security Number, enter the last four (4) digits of your Employee ID to activate your GO!card®.

How do I use the GO!card®?

  • Each month, you purchase passes or fare cards directly from your transit provider and pay with your GO!card®.
  • Some transit vendors offer purchasing online, from ticket voucher machines (TVMs), through the mail, or from ticket windows.
  • If your commute cost exceeds the amount of your transit benefit, you will pay the difference using your personal funds.

NOTE: Some transit vendors accept payment via two charge cards online; others only accept two forms of payment at manned ticket booths. CHECK with your local mass transit provider to confirm purchasing options.

Explore payment options on your transit provider’s website. 

Links to transit vendors in your area:  The American Public Transportation Association

Where can I use the GO!card® ?

  • GO!card® s are Merchant Category Code (MCC) specific.
  • This means that your card can only be accepted at transit vendors; all other attempts to make purchases will be declined.
  • The GO!card® Visa is accepted by transit vendors which accept Visa.

Explore payment options on your transit provider’s website. 

Links to transit vendors in your area:  The American Public Transportation Association

How much am I supposed to spend each month?

  • Spend the amount you need for the month, if you do not need all of it then do not spend all of it. 
  • Your agency will only be charged for what you spend.

How do I use the GO!card®  if my monthly commuting expenses exceed the amount of the benefit loaded on my card?

Currently the maximum pretax monthly transit subsidy limit is $130.  If your monthly commuting costs exceed the amount of the benefit loaded on your card, you will need to utilize a split transaction purchase. This will likely mean that you will need to visit a ticket booth with an attendant. You would instruct the attendant to charge $130 on your GO!card®  and then pay the remaining balance with personal funds.

What is the difference between a Travel Charge Card and the GO!card®?

  • The Travel Card is to be used solely for business related travel not day to day travel to and from your regular work location.
  • The GO!card®  is to be used solely for Mass Transportation to and from work on a daily basis.
  • The GO!card®  is to be used only for travel between your primary residence to your primary work station.

My transit vendor doesn’t accept charge cards, what do I do?

If your transit vendor does not accept charge cards, please contact GO!card® (gocard@hhs.gov) so we can determine the best payment solution for you.
 

What do I do if I need help with my GO!card®?

Email gocard@hhs.gov. All inquiries should include your full name. Do NOT include any portion of your Social Security Number or your complete card number. Provide the last 4 digits of card number only along with a brief description of your problem. Typically, you will receive a response within 4 business hours.

How do I replace a lost or stolen GO!card® charge card?

Lost or stolen cards, should be immediately reported to JPMorgan Chase at 1-800-316-6056.

How do I check my GO!card® balance?

You are able to check your current balance and your available balance by Customer Service (800-316-6056) on the rear of your card and follow the prompts.

  • First, the automated attendant will report your current balance, meaning how much you have spent in the benefit period. 
  • Second, the automated attendant will report your available credit which is the remaining benefit you may spend in the benefit period.

When are benefits available and refreshed on my GO!card®?

Transit charge card benefits are available to you on the 23rd of each month for the following month, and the monies will be available through the 22nd of that month. It is recommended that you purchase your entire monthly subsidy no later than the 15th of each month to ensure that transactions post in the billing cycle for the current month.

Can I use my GO!card® or transit subsidy to pay for bicycle and/or car sharing programs?

The purpose of the transit subsidy benefit is to provide a reimbursement for actual incurred commuting expenses while using mass transit or state registered van pools as defined by the IRS. The IRS definition of mass transit includes bus, ferry and rail only. The IRS definition of mass transit does not include bicycle share programs, such as Capital Ride Share, or commercial car share organizations, such as ZipCar. The GO!card® transit subsidy charge card should not be used to procure these services.

Explore commuting options, costs, and payment methods for transit providers in your area:   The American Public Transportation Association

Employees, find GO!card®/Transhare Help 24/7 via the GO!card®/Transhare Self-Service Knowledgebase

Employees now have access to the answers to your most common GO!card®/Transhare questions- right from your desktop. The Transit Subsidy Office, in conjunction with the ONE DHHS help desk, introduces the self-service, on-line knowledgebase.

With the self-service on-line knowledgebase, employees can:

  • Review the Top 10 Frequently Asked Questions
  • View Alerts and Important Updates
  • Search the Knowledgebase
  • Submit a help desk ticket from the same screen
  • Get a status update to your travel Help Desk Ticket

 


To access the knowledgebase, click here.

Back to Top



 


Content created by Assist. Sec./Administration - Program Support Center
Content last reviewed on July 29, 2014