Skip Navigation
  • Text Size: A A A
  • Print
  • Email
  • Facebook
  • Tweet
  • Share

Streamlining Service Delivery and Improving Customer Service

The President signed Executive Order 13571, "Streamlining Service Delivery and Improving Customer Service," April 27, 2011, which requires federal agencies to take specific steps to strengthen customer service, including how they deliver services and information on federal ".gov" websites. The .gov reform effort is part of President Obama's Campaign to Cut Waste, identifying unnecessary websites that can be consolidated into other websites to reduce costs and improve the quality of service to the American public.

HHS has begun the effort to eliminate and improve websites that are redundant, outdated, hard to use, or have poorly maintained content.  Information about the HHS effort is available at HHS will provide its Web Improvement Plan here by October 11, 2011.

More information on the federal effort can be found at

How Are We Doing?