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Numbers at a Glance

(As of December 2007)

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pie chart showing status of all complaints

Complaints Remaining Open

6,744

21% of Total

Complaints Resolved

25,743

79% of Total

Total Complaints Received

32,487

 

pie chart showing total investigated resolutions

Corrective Action Obtained (Change Achieved)

5,509

67% of Total

No Violation

2,690

33% of Total

Total Complaints Investigated

8,199

 

Bar graph showing Investigated Resolutions. 2003 79 no violation, 260 corrective action, 339 total. 2004 359 no violation, 1,033 corrective action, 1,392 total. 2005 642 no violation, 1,161 corrective action, 1,803 total. 2006 895 no violation, 1,571 corrective action, 2,466 total.

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