Technical Assistance for Medicare Providers and Applicants

OCR’s technical assistance materials help providers and applicants develop their policies and procedures for compliance with the civil rights laws and regulations enforced by the Office for Civil Rights.  The materials provide applicable regulatory citations and sample policies and procedures for each requirement.  

Medicare providers and businesses applying for Medicare must have: 

1. Signed and completed originals Assurance of Compliance Form HHS-690

2. Nondiscrimination Policies and Notices that prohibit discrimination in the provision of treatment and services ont he bases of race, color, national origin, disability and age.  These notices must cite the Federal regulations enforced by the Office for Civil Rights - Learn more about regulatory requirements>>    See Sample Nondiscrimination Policy
   

3. Policies and procedures to identify and communicate orally and in writing with persons who have limited proficiency in English (LEP) - Learn more about regulatory requirements>>   See Sample LEP Policy  See Example Bilingual Individuals and LEP Contractors Notification List
   

4. Policies and procedures to ensure effective communication and auxiliary aids for persons with disabilities <<Learn more about regulatory requirements>> See Sample Auxiliary Aids Policy  See Example Sign Language Interpreters Notification List

5. A description of how Medicare providers and applicants make their program accessible to persons with disabilities - Learn more about regulatory requirements   See Sample Program Accessibility Policy
   

6. An explanation for any age restrictions that exist in the medicare provider or applicant's program - Learn more about regulatory requirements>>
   

7. A Grievance Procedure which incorporates minimum due process standards for patients with a disability - Learn more about regulatory requirements>>   See Sample Grievance Procedure