Networx Program Office
The Networx Program Office (NxPO) is enhancing telecommunications services within HHS. The NxPO is a centralized management service office created within the Office of the Chief Information Officer (OCIO) to assist the HHS Operating Divisions (OPDIVs) with transition to and ongoing operations under the Networx Contract. In 2012, the transition from FTS2001 contract to the Networx contract was completed. The NxPO continues to provide management of HHS’s Networx services and acts as a centralized Networx Contract service center for all HHS Operating Divisions. NxPO serves as a Center of Excellence for the Networx Contract and provides services to all the 13 operating divisions within HHS.
The NxPO team consists of telecommunications subject matter experts that can help you successfully manage your telecommunications services. NxPO provides a full scale customer service center offering OPDIVs the following services:
- Technical Services Consultation
- Business Process Improvement
- Inventory Management
- Billing Management
- SLA Management
- Vendor Selection
- Migration Support
- DAR Management
- Project Management Support
Need Assistance! Contact the NxPO Help Desk
Our help desk support center is here to help you with your telecommunications service questions. Call us at 877-WER-NTWX (877-937-6899) or send an email to firstname.lastname@example.org. For your assistance, the NxPO Help Desk is available Monday through Friday from 8a.m to 5p.m.EST.