| | Exhibit 300 (BY2010) for HHS Consolidated IT InfrastructurePART ONE
OVERVIEW
- 1. Date of Submission:
- 2009-04-10
- 2. Agency:
- 009
- 3. Bureau:
- 00
- 4. Name of this Capital Asset:
- HHS Consolidated IT Infrastructure
- 5. Unique Project Identifier:
- 009-00-02-00-01-0031-00
- 6. What kind of investment will this be in FY2010?
- Operations and Maintenance
- 7. What was the first budget year this investment was submitted to OMB?
- FY2008
- 8. Provide a brief summary and justification for this investment, including a brief description of how this closes in part or in whole an identified agency performance gap.
- HHS' investment in Office Automation, IT Infrastructure, and Telecommunications includes American Reinvestment and Recovery Act (ARRA) stimulus funding and directly supports the PMA Initiative Expanded Electronic Government and the IT Infrastructure (ITI) Line of Business (ITI LoB) goal of achieving an optimized, cost-effective ITI that supports mission while providing reliable, secure service delivery. This investment aligns with HHS' Information Resource Management Strategic Plan, which sets ITI consolidation and software standardization as strategic priorities, and Strategic Objective Effective Management of Human Capital/Information Technology/Resources. This new HHS consolidated ITI investment includes major and non-major investments that were historically reported in Exhibit 53, Part 2 and accounts for HHS' total ITI investment (including ITI that falls outside of the ITI LoB's Consensus Model) except for baseline budget Security Programs. It includes HHS' investment in End User Systems and Support, Mainframes and Server Services and Support, Telecommunications Systems and Support, and other ITI-related services defined in the Service Component Reference Model Table. The HHS Consolidated ITI investment also includes specific ARRA funded IT security projects aimed at addressing issues and recommendations arising from an Office of the Inspector General (OIG) and GAO audits; and infrastructure upgrades/projects at Indian Health Service (IHS) in support of health information technology activities. The HHS Consolidated ITI investment is managed as the HHS ITI Program which is focused on 1) centrally coordinating and integrating ITI investments that have been built and are managed separately by individual operating divisions (OPDIVs) within HHS' federated model and 2) achieving HHS' target ITI segment enterprise architecture and optimization objectives as defined in HHS' ITI LoB 5-Year Optimization Plan. The HHS Consolidated ITI investment addresses capital requirements to operate/maintain existing mission critical ITI; to optimize commodity ITI performance, per HHS ITI LoB Optimization Plan; to transition to HHS Target Segment Architecture; and to execute on-going ITI initiatives (e.g., FDCC, TIC, Networx). This investment is expected to close existing commodity ITI cost/service performance gaps and provide benefits of ITI cost effectiveness, reliability, and secure service delivery.
- 9. Did the Agency's Executive/Investment Committee approve this request?
- yes
- 9.a. If "yes," what was the date of this approval?
- 2008-08-26
- 10. Did the Project Manager review this Exhibit?
- yes
- 11.a. What is the current FAC-P/PM certification level of the project/program manager?
- Waiver Issued
- 11.b. When was the Program/Project Manager Assigned?
- 2008-04-04
- 11.c. What date did the Program/Project Manager receive the FACP/PM certification? If the certification has not been issued, what is the anticipated date for certification?
- 2009-07-31
- 12. Has the agency developed and/or promoted cost effective, energy-efficient and environmentally sustainable techniques or practices for this project.
- yes
- 12.a. Will this investment include electronic assets (including computers)?
- yes
- 12.b. Is this investment for new construction or major retrofit of a Federal building or facility? (answer applicable to non-IT assets only)
- no
- 13. Does this investment directly support one of the PMA initiatives?
- yes
- If yes, select the initiatives that apply:
| Initiative Name |
|---|
| Expanded E-Government |
- 13.a. Briefly and specifically describe for each selected how this asset directly supports the identified initiative(s)? (e.g. If E-Gov is selected, is it an approved shared service provider or the managing partner?)
- This investments directly supports OMB's E-Gov ITI LoB Presidential Initiative and accounts for all of HHS' efforts to actively participate in ITI LoB; adopt ITI LoB standards; optimize infrastructure through the use of ITI LoB common solutions; take a more centrally coordinated approach to spending on commodity IT infrastructure to realize future cost avoidance; and enable government-wide custsomer centric service delivery.
- 14. Does this investment support a program assessed using the Program Assessment Rating Tool (PART)?
- no
- 15. Is this investment for information technology?
- yes
- 16. What is the level of the IT Project (per CIO Council's PM Guidance)?
- Level 2
- 17. What project management qualifications does the Project Manager have? (per CIO Council's PM Guidance)
- (1) Project manager has been validated as qualified for this investment
- 18. Is this investment identified as high risk on the Q4 - FY 2007 agency high risk report (per OMB memorandum M-05-23)?
- no
- 19. Is this a financial management system?
- no
- 19.a.2. If no, what does it address?
- The HHS Consolidated ITI investment addresses capital requirements to operate/maintain existing mission critical ITI; to optimize commodity ITI performance, per HHS ITI LoB Optimization Plan; to transition to HHS Target Segment Architecture; and to execute on-going ITI initiatives (e.g., FDCC, TIC, Networx).
- 20. What is the percentage breakout for the total FY2009 funding request for the following? (This should total 100%)
| Area | Percentage |
|---|
| Hardware | 24 | | Software | 9 | | Services | 41 | | Other | 25 |
- 21. If this project produces information dissemination products for the public, are these products published to the Internet in conformance with OMB Memorandum 05-04 and included in your agency inventory, schedules and priorities?
- n/a
- 22. Contact information of individual responsible for privacy related questions.
| Name | Suzi Connor | | Phone Number | 202-260-5528 | | Title | OS Senior Privacy Official | | Email | Suzi.Connor@hhs.gov |
- 23. Are the records produced by this investment appropriately scheduled with the National Archives and Records Administration's approval?
- no
- 24. Does this investment directly support one of the GAO High Risk Areas?
- no
SUMMARY OF SPEND
- 1. Provide the total estimated life-cycle cost for this investment by completing the following table. All amounts represent budget authority in millions, and are rounded to three decimal places. Federal personnel costs should be included only in the row designated Government FTE Cost, and should be excluded from the amounts shown for Planning, Full Acquisition, and Operation/Maintenance. The total estimated annual cost of the investment is the sum of costs for Planning, Full Acquisition, and Operation/Maintenance. For Federal buildings and facilities, life-cycle costs should include long term energy, environmental, decommissioning, and/or restoration costs. The costs associated with the entire life-cycle of the investment should be included in this report.
All amounts represent Budget Authority
Note: For the cross-agency investments, this table should include all funding (both managing partner and partner agencies).
Government FTE Costs should not be included as part of the TOTAL represented. | Cost Type | Py-1 & Earlier -2007 | PY 2008 | CY 2009 | BY 2010 |
|---|
| Planning Budgetary Resources | 2.310 | 0.000 | 0.000 | 0.000 | | Acquisition Budgetary Resources | 52.560 | 0.000 | 0.000 | 0.000 | | Maintenance Budgetary Resources | 1252.187 | 635.487 | 699.428 | 740.360 | | Government FTE Cost | 233.603 | 113.330 | 121.385 | 126.491 | | # of FTEs | 954 | 978 | 995 | 1010 |
- 2. Will this project require the agency to hire additional FTE's?
- no
- 3. If the summary of spending has changed from the FY2008 President's budget request, briefly explain those changes.
- Per section 53 of OMB A-11, this is a new single investment reporting all of HHS' IT infrastructure investments as defined in OMB A-11 (2008) section 53.8 (c) Part. 2 IT Investments for Infrastructure, Office Automation, and Telecommunications. As a result of OMB's 2008 updated definition of IT Infrastructure and HHS' ongoing participation in the IT Infrastructure Line of Business, HHS' ITI budget as reported in E-53 Part 2 differs slightly from the FY 2009 President's budget. Specifically, to comply with OMB's revised ITI definition, HHS has relocated all of its Non Major investments previously reported in Part 2 but no longer meeting OMB's ITI definition of HHS E-53 to other non IT Infrastructure areas. Also, as a result of ITI LoB baseline data collection activities, HHS has identified IT infrastructure costs that were previously not classified as IT Infrastructure costs and reported them more appropriately as part of this new ITI investment. The end result of these new classification activities is a reduction in HHS' FY 2009 ITI investment (excluding security programs and ARRA Stimulus Investment) reported as part of this BY 2010 submission when compared to the total ITI investment reported as part of FY 2009 President's budget. Investments previously reported in Part 2 that are now part of this new consolidated ITI E-300 are: CDC Information Technology Infrastructure, CDC CCID NCHHSTP/GAP Country Specific Infrastructure, CMS IT Infrastructure, FDA Consolidated infrastructure, IHS/OA/T, NIH IT Infrastructure, OS ASAM IT Service Center/HHSMail, HRSA -OIT Agency IT Hardware Refreshment, HRSA - OIT IT Consolidated Infrastructure Services/ISDP, HRSA - OIT IT Consolidated Infrastructure/NIH, OIG LAN/WAN Services, OS ASAM FOH Infrastructure and Office Automation. Further, this Consolidated ITI Investment's updated summary of spending table also reflects the decommissioning of OIG Equipment Maintenance & Support, OIG Equipment Procurement investments (both previously reported in Part 2 in the 2009 budget) at the end of FY 2008 and the addition of the following HHS ITI contributing investments that up to this point have been reported as part of an Enterprise Initiatives investment (i.e., HHS Enterprise ITI PMO, HHS IPv6, Networx Transition). Finally this HHS Consolidated ITI summary of spending table also includes the following new HHS ITI Contributing investments: HHS IT Security Project (ARRA) and HHS TIC.
PERFORMANCE
In order to successfully address this area of the exhibit 300, performance goals must be provided for the agency and be linked to the annual performance plan. The investment must discuss the agency's mission and strategic goals, and performance measures (indicators) must be provided. These goals need to map to the gap in the agency's strategic goals and objectives this investment is designed to fill. They are the internal and external performance benefits this investment is expected to deliver to the agency (e.g., improve efficiency by 60 percent, increase citizen participation by 300 percent a year to achieve an overall citizen participation rate of 75 percent by FY 2xxx, etc.). The goals must be clearly measurable investment outcomes, and if applicable, investment outputs. They do not include the completion date of the module, milestones, or investment, or general goals, such as, significant, better, improved that do not have a quantitative measure.
- Agencies must use the following table to report performance goals and measures for the major investment and use the Federal Enterprise Architecture (FEA) Performance Reference Model (PRM). Map all Measurement Indicators to the corresponding Measurement Area and Measurement Grouping identified in the PRM. There should be at least one Measurement Indicator for each of the four different Measurement Areas (for each fiscal year). The PRM is available at www.egov.gov. The table can be extended to include performance measures for years beyond FY 2009.
| Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
|---|
| 1 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 0 | 90% | TBD | | 2 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Service Level Targets Met | 0 | 90% | TBD | | 3 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 0 | 90% | TBD | | 4 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 0 | 90% | TBD | | 5 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Service Level Targets Met | 0 | 90% | TBD | | 6 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 0 | 90% | TBD | | 7 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 0 | 90% | TBD | | 8 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Service Level Targets Met | 0 | 90% | TBD | | 9 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 0 | 90% | TBD | | 10 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | IT Infrastructure Maintenance | Percentage of Annual ITI PMO Objectives Met | 0 | 90% | TBD | | 11 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 90% | 92% | TBD | | 12 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Service Level Targets Met | 90% | 92% | TBD | | 13 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 90% | 92% | TBD | | 14 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 90% | 92% | TBD | | 15 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Service Level Targets Met | 90% | 92% | TBD | | 16 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 90% | 92% | TBD | | 17 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 90% | 92% | TBD | | 18 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Service Level Targets Met | 90% | 92% | TBD | | 19 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 90% | 92% | TBD | | 20 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | IT Infrastructure Maintenance | Percentage of Annual ITI PMO Objectives Met | 90% | 92% | TBD | | 21 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 92% | 95% | TBD | | 22 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Service Level Targets Met | 92% | 95% | TBD | | 23 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 92% | 95% | TBD | | 24 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 92% | 95% | TBD | | 25 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Service Level Targets Met | 92% | 95% | TBD | | 26 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 92% | 95% | TBD | | 27 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 92% | 95% | TBD | | 28 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Service Level Targets Met | 92% | 95% | TBD | | 29 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 92% | 95% | TBD | | 30 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | IT Infrastructure Maintenance | Percentage of Annual ITI PMO Objectives Met | 95% | 98% | TBD | | 31 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 95% | 98% | TBD | | 32 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Service Level Targets Met | 95% | 98% | TBD | | 33 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 95% | 98% | TBD | | 34 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 95% | 98% | TBD | | 35 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Service Level Targets Met | 95% | 98% | TBD | | 36 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 95% | 98% | TBD | | 37 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 95% | 98% | TBD | | 38 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Service Level Targets Met | 95% | 98% | TBD | | 39 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 95% | 98% | TBD | | 40 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | IT Infrastructure Maintenance | Percentage of Annual ITI PMO Objectives Met | 95% | 98% | TBD | | 41 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 98% | 99% | TBD | | 42 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Service Level Targets Met | 98% | 99% | TBD | | 43 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 98% | 99% | TBD | | 44 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 98% | 99% | TBD | | 45 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Service Level Targets Met | 98% | 99% | TBD | | 46 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 98% | 99% | TBD | | 47 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 98% | 99% | TBD | | 48 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Service Level Targets Met | 98% | 99% | TBD | | 49 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 98% | 99% | TBD | | 50 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | IT Infrastructure Maintenance | Percentage of Annual ITI PMO Objectives Met | 98% | 99% | TBD | | 51 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 99% | 100% | TBD | | 52 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Service Level Targets Met | 99% | 100% | TBD | | 53 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS End User Systems and Support (EUSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 99% | 100% | TBD | | 54 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 99% | 100% | TBD | | 55 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Service Level Targets Met | 99% | 100% | TBD | | 56 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS Mainframes and Server Services and Support (MSSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 99% | 100% | TBD | | 57 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Cost Efficiency Targets Met | 99% | 100% | TBD | | 58 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Service Level Targets Met | 99% | 100% | TBD | | 59 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Efficiency | Percentage of HHS Telecommunications Systems and Support (TSS) ITI LoB Optimization Plan Staff Productivity Targets Met | 99% | 100% | TBD | | 60 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | IT Infrastructure Maintenance | Percentage of Annual ITI PMO Objectives Met | 99% | 100% | TBD |
Enterprise Architecture
In order to successfully address this area of the business case and capital asset plan you must ensure the investment is included in the agency's EA and Capital Planning and Investment Control (CPIC) process, and is mapped to and supports the FEA. You must also ensure the business case demonstrates the relationship between the investment and the business, performance, data, services, application, and technology layers of the agency's EA. - 1. Is this investment included in your agency's target enterprise architecture?
- yes
- 2. Is this investment included in the agency's EA Transition Strategy?
- yes
- 2.a. If yes, provide the investment name as identified in the Transition Strategy provided in the agency's most recent annual EA Assessment.
- HHS Consolidated IT Infrastructure
- 3. Is this investment identified in a completed (contains a target architecture) and approved segment architecture?
- yes
- 3.a. If yes, provide the name of the segment architecture as provided in the agency’s most recent annual EA Assessment.
- 024-000
- 4. Identify the service components funded by this major IT investment (e.g., knowledge management, content management, customer relationship management, etc.). Provide this information in the format of the following table. For detailed guidance regarding components, please refer to http://www.whitehouse.gov/omb/egov/.
Component: Use existing SRM Components or identify as NEW. A NEW component is one not already identified as a service component in the FEA SRM.
Reused Name and UPI: A reused component is one being funded by another investment, but being used by this investment. Rather than answer yes or no, identify the reused service component funded by the other investment and identify the other investment using the Unique Project Identifier (UPI) code from the OMB Ex 300 or Ex 53 submission.
Internal or External Reuse?: Internal reuse is within an agency. For example, one agency within a department is reusing a service component provided by another agency within the same department. External reuse is one agency within a department reusing a service component provided by another agency in another department. A good example of this is an E-Gov initiative service being reused by multiple organizations across the federal government.
Funding Percentage: Please provide the percentage of the BY requested funding amount used for each service component listed in the table. If external, provide the funding level transferred to another agency to pay for the service. | Row | Agency Component Name | Agency Component Description | Service Type | Component | Reused Component Name | Reused UPI | Internal or External Reuse? | Funding % |
|---|
| 1 | Asset Cataloging/Identification | Defines the set of capabilities that support the listing and specification of available assets. | Asset / Materials Management | Asset Cataloging / Identification | | | No Reuse | 1 | | 2 | Asset Transfer, Allocation, and Maintenance | Defines the set of capabilities that support the movement, assignment, and replacement of assets. | Asset / Materials Management | Asset Transfer, Allocation, and Maintenance | | | No Reuse | 1 | | 3 | Computers / Automation Management | Defines the set of capabilities that support the identification, upgrade, allocation and replacement of physical devices, including servers and desktops, used to facilitate production and process-driven activities. | Asset / Materials Management | Computers / Automation Management | | | No Reuse | 12 | | 4 | Facilities Management | Defines the set of capabilities that support the construction, management and maintenance of facilities for an organization. | Asset / Materials Management | Facilities Management | | | No Reuse | 1 | | 5 | Property / Asset Management | Defines the set of capabilities that support the identification, planning and allocation of an organization's physical capital and resources. | Asset / Materials Management | Property / Asset Management | | | No Reuse | 1 | | 6 | Demand Forecasting / Mgmt | Defines the set of capabilities that facilitate the prediction of sufficient production to meet an organization's sales of a product or service. | Business Intelligence | Demand Forecasting / Mgmt | | | No Reuse | 0 | | 7 | Document Library | Defines the set of capabilities that support the grouping and archiving of files and records on a server. | Collaboration | Document Library | | | No Reuse | 0 | | 8 | Email | Defines the set of capabilities that support the transmission of memos and messages over a network. | Collaboration | Email | | | No Reuse | 4 | | 9 | Audio Conferencing | Defines the set of capabilities that support audio communications sessions among people who are geographically dispersed. | Communication | Audio Conferencing | | | No Reuse | 1 | | 10 | Event / News Management | Defines the set of capabilities that monitor servers, workstations and network devices for routine and non-routine events. | Communication | Event / News Management | | | No Reuse | 0 | | 11 | Instant Messaging | Defines the set of capabilities that support keyboard conferencing over a Local Area Network or the internet between two or more people. | Communication | Instant Messaging | | | No Reuse | 0 | | 12 | Video Conferencing | Defines the set of capabilities that support video communications sessions among people who are geographically dispersed. | Communication | Video Conferencing | | | No Reuse | 1 | | 13 | Voice Communications | Defines the set of capabilities that provide telephony or other voice communications | Communication | Voice Communications | | | No Reuse | 7 | | 14 | Assistance Request | Defines the set of capabilities that support the solicitation of support from a customer. | Customer Initiated Assistance | Assistance Request | | | No Reuse | 1 | | 15 | Online Help | Defines the set of capabilities that provide an electronic interface to customer assistance. | Customer Initiated Assistance | Online Help | | | No Reuse | 2 | | 16 | Self-Service | Defines the set of capabilities that allow an organization's customers to sign up for a particular service at their own initiative. | Customer Initiated Assistance | Self-Service | | | No Reuse | 0 | | 17 | Call Center Management | Defines the set of capabilities that handle telephone sales and/or service to the end customer. | Customer Relationship Management | Call Center Management | | | No Reuse | 4 | | 18 | Contact and Profile Management | Defines the set of capabilities that provide a comprehensive view of all customer interactions, including calls, email, correspondence and meetings; also provides for the maintenance of a customer's account, business and personal information. | Customer Relationship Management | Contact and Profile Management | | | No Reuse | 1 | | 19 | Customer / Account Management | Defines the set of capabilities that support the retention and delivery of a service or product to an organization's clients. | Customer Relationship Management | Customer / Account Management | | | No Reuse | 1 | | 20 | Customer Feedback | of capabilities that are used to collect, analyze and handle comments and feedback from an organization's customers. | Customer Relationship Management | Customer Feedback | | | No Reuse | 1 | | 21 | Data Exchange | Defines the set of capabilities that support the interchange of information between multiple systems or applications; includes verification that transmitted data was received unaltered. | Data Management | Data Exchange | | | No Reuse | 2 | | 22 | Data Recovery | Defines the set of capabilities that support the restoration and stabilization of data sets to a consistent, desired state. | Data Management | Data Recovery | | | No Reuse | 1 | | 23 | Data Warehouse | Defines the set of capabilities that support the archiving and storage of large volumes of data. | Data Management | Data Warehouse | | | No Reuse | 1 | | 24 | Enterprise Application Integration | Defines the set of capabilities that support the redesigning of disparate information systems into one system that uses a common set of data structures and rules. | Development and Integration | Enterprise Application Integration | | | No Reuse | 4 | | 25 | Instrumentation and Testing | Defines the set of capabilities that support the validation of application or system capabilities and requirements. | Development and Integration | Instrumentation and Testing | | | No Reuse | 0 | | 26 | Library / Storage | Defines the set of capabilities that support document and data warehousing and archiving. | Document Management | Library / Storage | | | No Reuse | 1 | | 27 | Resource Planning and Allocation | Defines the set or capabilities that support the determination of strategic direction, the identification and establishment of programs and processes, and the allocation of resources (capital and labor) among those programs and processes | Human Capital / Workforce Management | Resource Planning and Allocation | | | No Reuse | 1 | | 28 | Education / Training | Education / Training - support the active building of employee competencies, to include the range of training from professional development to general awareness training | Human Resources | Education / Training | | | No Reuse | 1 | | 29 | Information Sharing | Defines the set of capabilities that support the use of documents and data in a multi-user environment for use by an organization and its stakeholders. | Knowledge Management | Information Sharing | | | No Reuse | 2 | | 30 | Change Management | Defines the set of capabilities that control the process for updates or modifications to the existing documents, software or business processes of an organization. | Management of Processes | Change Management | | | No Reuse | 1 | | 31 | Configuration Management | Defines the set of capabilities that control the hardware and software environments, as well as documents of an organization. | Management of Processes | Configuration Management | | | No Reuse | 4 | | 32 | Governance / Policy Management | Defines the set of capabilities that influence and determine decisions, actions, business rules and other matters within an organization. | Management of Processes | Governance / Policy Management | | | No Reuse | 1 | | 33 | Program / Project Management | Defines the set of capabilities that manage and control a particular effort of an organization. | Management of Processes | Program / Project Management | | | No Reuse | 2 | | 34 | Quality Management | Defines the set of capabilities that help determine the level that a product or service satisfies certain requirements. | Management of Processes | Quality Management | | | No Reuse | 1 | | 35 | Requirements Management | Defines the set of capabilities that gather, analyze and fulfill the needs and prerequisites of an organization's efforts. | Management of Processes | Requirements Management | | | No Reuse | 2 | | 36 | Network Management | Defines the set of capabilities that monitor and maintain a communications network in order to diagnose problems, gather statistics and provide general usage. | Organizational Management | Network Management | | | No Reuse | 12 | | 37 | Workgroup / Groupware | Defines the set of capabilities that support multiple users working on related tasks. | Organizational Management | Workgroup / Groupware | | | No Reuse | 1 | | 38 | Ad Hoc | Defines the set of capabilities that support the use of dynamic reports on an as needed basis. | Reporting | Ad Hoc | | | No Reuse | 1 | | 39 | OLAP | Defines the set of capabilities that support the analysis of information that has been summarized into multidimensional views and hierarchies. | Reporting | OLAP | | | No Reuse | 0 | | 40 | Standardized / Canned | Defines the set of capabilities that support the use of pre-conceived or pre-written reports. | Reporting | Standardized / Canned | | | No Reuse | 0 | | 41 | Access Control | Access Control - Support the management of permissions for logging onto a computer, application, service, or network; includes user management and role/privilege management. | Security Management | Access Control | | | No Reuse | 1 | | 42 | Audit Trail Capture and Analysis | Audit Trail Capture and Analysis - Support the identification and monitoring of activities within an application, system, or network. | Security Management | Audit Trail Capture and Analysis | | | No Reuse | 1 | | 43 | Certification and Accreditation | Certification and Accreditation - Supports the certification and accreditation (C&A) of federal information systems, as described in NIST SP800-37. | Security Management | Certification and Accreditation | | | No Reuse | 1 | | 44 | Digital Signature Management | Defines the set of capabilities that guarantee the unaltered state of a file. | Security Management | Digital Signature Management | | | No Reuse | 1 | | 45 | FISMA Management and Reporting | FISMA Management and Reporting - Support management and reporting of compliance with the Federal Information Security Management Act 0f 2002. | Security Management | FISMA Management and Reporting | | | No Reuse | 2 | | 46 | Identification and Authentication | Defines the set of capabilities that support obtaining information about those parties attempting to log on to a system or application for security purposes and the validation of those users. | Security Management | Identification and Authentication | | | No Reuse | 4 | | 47 | Incident Response | Incident Response - Provides active response and remediation to a security incident that has allowed unauthorized access to a government information system. | Security Management | Incident Response | | | No Reuse | 1 | | 48 | Intrusion Detection | Defines the set of capabilities that support the detection of illegal entrance into a computer system. | Security Management | Intrusion Detection | | | No Reuse | 1 | | 49 | Virus Protection | Virus Protection - Provides anti-virus service to prevent, detect, and remediate infection of government computing assets. | Security Management | Virus Protection | | | No Reuse | 2 | | 50 | Catalog Management | Defines the set of capabilities that support the listing of available products or services that an organization offers. | Supply Chain Management | Catalog Management | | | No Reuse | 1 | | 51 | Invoice / Requisition Tracking and Approval | Defines the set of capabilities that support the identification of where a shipment or delivery is within the business cycle. | Supply Chain Management | Invoice / Requisition Tracking and Approval | | | No Reuse | 1 | | 52 | Ordering / Purchasing | Defines the set of capabilities that allow the placement of request for a product. | Supply Chain Management | Ordering / Purchasing | | | No Reuse | 1 | | 53 | Procurement | Defines the set of capabilities that support the ordering and purchasing of products and services. | Supply Chain Management | Procurement | | | No Reuse | 2 | | 54 | Warehouse management | Defines the set of capabilities that provide for the storage and movement of materials within a warehouse, including these processes: material receipt, order picking, packaging, labeling and shipping. | Supply Chain Management | Warehouse management | | | No Reuse | 4 | | 55 | Issue Tracking | Defines the set of capabilities that receive and track user-reported issues and problems in using IT systems, including help desk calls. | Systems Management | Issue Tracking | | | No Reuse | 1 | | 56 | License Management | Defines the set of capabilities that support the purchase, upgrade and tracking of legal usage contracts for system software and applications. | Systems Management | License Management | | | No Reuse | 1 | | 57 | Remote Systems Control | Defines the set of capabilities that support the monitoring, administration and usage of applications and enterprise systems from locations outside of the immediate system environment. | Systems Management | Remote Systems Control | | | No Reuse | 1 | | 58 | Software Distribution | Defines the set of capabilities that support the propagation, installation and upgrade of written computer programs, applications and components. | Systems Management | Software Distribution | | | No Reuse | 1 | | 59 | System Resource Monitoring | Defines the set of capabilities that support the balance and allocation of memory, usage, disk space and performance on computers and their applications. | Systems Management | System Resource Monitoring | | | No Reuse | 1 | | 60 | Process Tracking | Defines the set of capabilities that allow the monitoring of activities within the business cycle. | Tracking and Workflow | Process Tracking | | | No Reuse | 1 |
- 5. To demonstrate how this major IT investment aligns with the FEA Technical Reference Model (TRM), please list the Service Areas, Categories, Standards, and Service Specifications supporting this IT investment.
FEA SRM Component: Service Components identified in the previous question should be entered in this column. Please enter multiple rows for FEA SRM Components supported by multiple TRM Service Specifications.
Service Specification: In the Service Specification field, Agencies should provide information on the specified technical standard or vendor product mapped to the FEA TRM Service Standard, including model or version numbers, as appropriate. | Row | SRM Component | >Service Area | Service Category | Service Standard | Service Specification (i.e., vendor and product name) |
|---|
| 1 | Access Control | Component Framework | Security | Supporting Security Services | Check Point Firewall, CISCO Firewall services module, CISCO PIX Firewall, Resource Access Control Facility (RACF) | | 2 | Ad Hoc | Service Access and Delivery | Service Transport | Supporting Network Services | SQL Server | | 3 | Asset Cataloging / Identification | Service Access and Delivery | Service Transport | Supporting Network Services | Remedy | | 4 | Asset Transfer, Allocation, and Maintenance | Service Platform and Infrastructure | Software Engineering | Software Configuration Management | Tivoli | | 5 | Assistance Request | Service Platform and Infrastructure | Software Engineering | Software Configuration Management | Peregrine | | 6 | Audio Conferencing | Service Access and Delivery | Service Transport | Service Transport | Integrated Services Digital Network | | 7 | Audit Trail Capture and Analysis | Component Framework | Security | Supporting Security Services | CITIC / Lockheed Martin | | 8 | Call Center Management | Service Access and Delivery | Service Transport | Supporting Network Services | Remedy | | 9 | Catalog Management | Service Platform and Infrastructure | Software Engineering | Integrated Development Environment | CITIC / Lockheed Martin | | 10 | Certification and Accreditation | Service Access and Delivery | Service Requirements | Legislative / Compliance | Watchfire | | 11 | Change Management | Service Platform and Infrastructure | Software Engineering | Software Configuration Management | Microsoft System Management Server 2003 R2, TeamTrack | | 12 | Computers / Automation Management | Service Platform and Infrastructure | Hardware / Infrastructure | Servers / Computers | Dell desktop and laptop computers, SUN E15K and 25K Mid-Tier platform, IBM servers, HP servers, various others | | 13 | Configuration Management | Service Platform and Infrastructure | Software Engineering | Software Configuration Management | Change Management, Deployment Management, Issue Management, Requirements Management and Traceability, Task Management, Opsware, TeamTrack | | 14 | Contact and Profile Management | Service Access and Delivery | Service Requirements | Authentication / Single Sign-on | Oracle | | 15 | Customer / Account Management | Service Platform and Infrastructure | Support Platforms | Dependent Platform | Microsoft Active Directory | | 16 | Customer Feedback | Service Platform and Infrastructure | Delivery Servers | Application Servers | Peregrine | | 17 | Data Exchange | Service Interface and Integration | Interoperability | Data Format / Classification | Extensible Markup Language (XML) 1.1 | | 18 | Data Recovery | Service Access and Delivery | Service Transport | Supporting Network Services | Veritas | | 19 | Data Warehouse | Service Platform and Infrastructure | Hardware / Infrastructure | Peripherals | Hitachi SAN | | 20 | Demand Forecasting / Mgmt | Service Platform and Infrastructure | Software Engineering | Software Configuration Management | Paessler Router Traffic Grapher | | 21 | Digital Signature Management | Component Framework | Security | Certificates / Digital Signatures | Digital Certificate, RSA SecurID Key Fobs, Secure Sockets Layer (SSL), Tumbleweed | | 22 | Document Library | Service Platform and Infrastructure | Software Engineering | Software Configuration Management | CITIC / Lockheed Martin | | 23 | Education / Training | Service Platform and Infrastructure | Support Platforms | Dependent Platform | UMT | | 24 | Email | Service Access and Delivery | Service Transport | Supporting Network Services | IMAP/POP3, MIME, S/MIME, SMTP | | 25 | Enterprise Application Integration | Service Interface and Integration | Integration | Enterprise Application Integration | TIBCO BusinessWorks | | 26 | Event / News Management | Service Access and Delivery | Access Channels | Collaboration / Communications | Listserv | | 27 | Facilities Management | Service Platform and Infrastructure | Software Engineering | Integrated Development Environment | CITIC / Lockheed Martin | | 28 | FISMA Management and Reporting | Service Access and Delivery | Service Requirements | Legislative / Compliance | Prosight | | 29 | Governance / Policy Management | Service Access and Delivery | Access Channels | Web Browser | MS Internet Explorer | | 30 | Identification and Authentication | Service Access and Delivery | Service Requirements | Authentication / Single Sign-on | CA SiteMinder, Microsoft Active Directory | | 31 | Incident Response | Component Framework | Security | Supporting Security Services | CITIC / Lockheed Martin | | 32 | Information Sharing | Service Platform and Infrastructure | Hardware / Infrastructure | Wide Area Network (WAN) | AT&T Network | | 33 | Instant Messaging | Service Access and Delivery | Service Transport | Supporting Network Services | Various | | 34 | Instrumentation and Testing | Service Platform and Infrastructure | Hardware / Infrastructure | Network Devices / Standards | Loadrunner | | 35 | Intrusion Detection | Service Platform and Infrastructure | Delivery Servers | Application Servers | Various | | 36 | Invoice / Requisition Tracking and Approval | Service Access and Delivery | Service Transport | Supporting Network Services | iProcurement | | 37 | Issue Tracking | Service Access and Delivery | Service Transport | Supporting Network Services | Remedy | | 38 | Library / Storage | Service Platform and Infrastructure | Database / Storage | Storage | Veritas NetBackup | | 39 | License Management | Service Access and Delivery | Service Transport | Supporting Network Services | Remedy | | 40 | Network Management | Service Platform and Infrastructure | Hardware / Infrastructure | Network Devices / Standards | 62.5 micron multi-mode fiber, ACF/NCP V7R5, ATM Switch, Cisco Catalyst OS, Cisco IOS, Category 6 Cable, Cisco Network switch | | 41 | OLAP | Component Framework | Data Management | Reporting and Analysis | Not defined | | 42 | Online Help | Service Access and Delivery | Delivery Channels | Intranet | MS Internet Explorer | | 43 | Ordering / Purchasing | Service Platform and Infrastructure | Delivery Servers | Application Servers | iProcurement | | 44 | Process Tracking | Service Access and Delivery | Access Channels | Collaboration / Communications | Remedy | | 45 | Procurement | Service Platform and Infrastructure | Delivery Servers | Application Servers | iProcurement | | 46 | Program / Project Management | Service Platform and Infrastructure | Support Platforms | Dependent Platform | Microsoft Project | | 47 | Property / Asset Management | Service Access and Delivery | Service Transport | Supporting Network Services | Remedy | | 48 | Quality Management | Component Framework | Data Management | Reporting and Analysis | MS Office | | 49 | Remote Systems Control | Service Access and Delivery | Service Transport | Supporting Network Services | Microsoft SMS | | 50 | Requirements Management | Service Platform and Infrastructure | Software Engineering | Software Configuration Management | TeamTrack | | 51 | Resource Planning and Allocation | Component Framework | Data Management | Reporting and Analysis | MS Office | | 52 | Self-Service | Service Access and Delivery | Access Channels | Web Browser | MS Internet Explorer | | 53 | Software Distribution | Service Access and Delivery | Service Transport | Supporting Network Services | Tivoli | | 54 | Standardized / Canned | Service Access and Delivery | Service Transport | Supporting Network Services | Remedy | | 55 | System Resource Monitoring | Service Platform and Infrastructure | Software Engineering | Software Configuration Management | NetIQ, Microsoft Systems Management Server | | 56 | Video Conferencing | Service Platform and Infrastructure | Hardware / Infrastructure | Network Devices / Standards | Allied network media converter, Polycom Viewstation FX | | 57 | Virus Protection | Component Framework | Security | Supporting Security Services | McAfee VirusScan, Websense Web security | | 58 | Voice Communications | Service Platform and Infrastructure | Hardware / Infrastructure | Network Devices / Standards | Nortel Communciation Server 1000E, Nortel PBX | | 59 | Warehouse management | Service Access and Delivery | Service Transport | Supporting Network Services | Remedy | | 60 | Workgroup / Groupware | Service Access and Delivery | Access Channels | Collaboration / Communications | Plumtree and Wiki |
- 6. Will the application leverage existing components and/or applications across the Government (i.e., FirstGov, Pay.Gov, etc)?
- no
PART THREE
RISK
You should perform a risk assessment during the early planning and initial concept phase of the investment's life-cycle, develop a risk-adjusted life-cycle cost estimate and a plan to eliminate, mitigate or manage risk, and be actively managing risk throughout the investment's life-cycle.
Answer the following questions to describe how you are managing investment risks. - 1. Does the investment have a Risk Management Plan?
- no
- 2. If there is currently no plan, will a plan be developed?
- no
- 2.b. If no, what is the strategy for managing the risks?
- While a single risk management plan has not yet been developed for this new HHS Consolidated IT Infrastructure (ITI) investment, up-to-date risk management plans exist for the 6 major HHS OPDIVs ITI contributing investments and risk management strategies exist for all non major ITI contributing investments which are now part of this consolidated investment. Under the current approach, the HHS ITI Program Office provides management oversight of all ITI comprising the HHS Consolidated ITI investment, and the OPDIV investment managers regularly identify, analyze, monitor, and work to mitigate risks. Investment costs and schedules are typically risk adjusted using a variety of techniques including simulation to evaluate the probability of costs and schedule to be greater than estimates.
COST & SCHEDULE
- 1. Was operational analysis conducted?
- no
- 1.c. If no, please explain why it was not conducted and if there are any plans to conduct operational analysis in the future.
- While an operational analysis (OA) has not yet been conducted for the HHS Consolidated IT Infrastructure investment, annual operational analyses (including those for FY2008) have been conducted for the 6 HHS OPDIVs, which are now part of this consolidated investment. As IT Infrastructure Line of Business Initiative (ITI LoB), HHS will monitor annual progress with executing department-wide and individual OPDIV actions to improve IT infrastructure effectiveness and achieve greater department-wide efficiencies, as delineated in the HHS IT Infrastructure Five Year Plan, which is being prepared under the OMB/GAO ITI LoB Initiative.
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