| Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
|---|
| 1 | 2008 | S.O. 1.1 - Broaden health insurance and long-term care coverage | Mission and Business Results | Reporting and Information | # FDA internal controls financial management system deficiencies reported in the Federal Financial Managers Integrity Act of 1982 (FMFIA) annual assessment | 0 | 0 | Will be reported in December 2008. |
| 2 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % customer satisfaction among industry user fee applicants as reported in annual surveys | 75 | 80 | Will be reported in December 2008. |
| 3 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | # external and internal audit/assessment deficiencies attributable to FDA as reported in the Departmental Consolidated Financial Audit | 20 | 18 | Will be reported in December 2008. |
| 4 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in overall FDA IT costs per financial transaction as reported in annual expenditure and processing reports | Estimated $5.50 per transaction will be confirmed in October 2008. | 5 | Will be reported in December 2008. |
| 5 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | # FDA internal controls financial management system deficiencies reported in the Federal Financial Managers Integrity Act of 1982 (FMFIA) annual assessment | 0 | 0 | Will be reported in December 2009. |
| 6 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % customer satisfaction among industry user fee applicants as reported in annual surveys | 75 | 81 | Will be reported in December 2009. |
| 7 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | # external and internal audit/assessment deficiencies attributable to FDA as reported in the Departmental Consolidated Financial Audit | 18 | 16 | Will be reported in December 2009. |
| 8 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in overall FDA IT costs per financial transaction as reported in annual expenditure and processing reports | 5 | 6 | Will be reported in December 2009. |
| 9 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | # FDA internal controls financial management system deficiencies reported in the Federal Financial Managers Integrity Act of 1982 (FMFIA) annual assessment | 0 | 0 | Will be reported in December 2010. |
| 10 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % customer satisfaction among industry user fee applicants as reported in annual surveys | 75 | 82 | Will be reported in December 2010. |
| 11 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | # external and internal audit/assessment deficiencies attributable to FDA as reported in the Departmental Consolidated Financial Audit | 16 | 14 | Will be reported in December 2010. |
| 12 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in overall FDA IT costs per financial transaction as reported in annual expenditure and processing reports | 6 | 7 | Will be reported in December 2010. |
| 13 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | # FDA internal controls financial management system deficiencies reported in the Federal Financial Managers Integrity Act of 1982 (FMFIA) annual assessment | 0 | 0 | Will be reported in December 2011. |
| 14 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % customer satisfaction among industry user fee applicants as reported in annual surveys | 75 | 83 | Will be reported in December 2011. |
| 15 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | # external and internal audit/assessment deficiencies attributable to FDA as reported in the Departmental Consolidated Financial Audit | 14 | 12 | Will be reported in December 2011. |
| 16 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in overall FDA IT costs per financial transaction as reported in annual expenditure and processing reports | 7 | 8 | Will be reported in December 2011. |
| 17 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | # FDA internal controls financial management system deficiencies reported in the Federal Financial Managers Integrity Act of 1982 (FMFIA) annual assessment | 0 | 0 | Will be reported in December 2012. |
| 18 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % customer satisfaction among industry user fee applicants as reported in annual surveys | 75 | 84 | Will be reported in December 2012. |
| 19 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | # external and internal audit/assessment deficiencies attributable to FDA as reported in the Departmental Consolidated Financial Audit | 12 | 10 | Will be reported in December 2012. |
| 20 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in overall FDA IT costs per financial transaction as reported in annual expenditure and processing reports | 8 | 9 | Will be reported in December 2012. |
| 21 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | # FDA internal controls financial management system deficiencies reported in the Federal Financial Managers Integrity Act of 1982 (FMFIA) annual assessment | 0 | 0 | Will be reported in December 2013. |
| 22 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % customer satisfaction among industry user fee applicants as reported in annual surveys | 75 | 85 | Will be reported in December 2013. |
| 23 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | # external and internal audit/assessment deficiencies attributable to FDA as reported in the Departmental Consolidated Financial Audit | 10 | 8 | Will be reported in December 2013. |
| 24 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in overall FDA IT costs per financial transaction as reported in annual expenditure and processing reports | 9 | 10 | Will be reported in December 2013. |
| 25 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Reporting and Information | # FDA internal controls financial management system deficiencies reported in the Federal Financial Managers Integrity Act of 1982 (FMFIA) annual assessment | 0 | 0 | Will be reported in December 2014. |
| 26 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Satisfaction | % customer satisfaction among industry user fee applicants as reported in annual surveys | 75 | 86 | Will be reported in December 2014. |
| 27 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Financial Management | # external and internal audit/assessment deficiencies attributable to FDA as reported in the Departmental Consolidated Financial Audit | 8 | 6 | Will be reported in December 2014. |
| 28 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Technology | Overall Costs | % decrease in overall FDA IT costs per financial transaction as reported in annual expenditure and processing reports | 10 | 11 | Will be reported in December 2014. |