| Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
|---|
| 1 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Technology | Standards Compliance and Deviations | % of Infrastructure brought to Current Standard (Web from C/S). Outcome: Improved application maintainability and reduced cost | 0% of infrastructure | 100% of infrastructure | Success. 100% of existing legacy converted from C/S to Web |
| 2 | 2006 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Risk | # of import product types screened based on calculated risk factors. Outcome: Higher may proceed rate for low risk products, more resources for higher risk food products | 0 food product types | development of pilot for screening | Success. Completed |
| 3 | 2006 | S.O. 2.2 - Protect the public against injuries and environmental threats | Customer Results | Customer Complaints | % Reduction in Complaints about printing capabilities in the field. Outcome: Increased customer satisfaction and productivity for field employees | Ongoing complaints | 100% reduction | Success. 100% --Release of enhancements packaged with Web Version of FACTS/OASIS eliminated all print complaints |
| 4 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Workforce Planning | # of districts that have automated support for assignment & scheduling. Outcome: Improved management of worker resources | 0 districts | 19 districts | Success. 19 districts. Completed |
| 5 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | External Data Sharing | # of Center Registration Systems Accessed via Center Views. Outcome: Greater efficiency of import reviewers due to faster information sharing | 0 systems | 4 systems | Success. 4 Center systems accessed via web through Center Views |
| 6 | 2007 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Risk | # of import product types screened based on calculated risk factors. Outcome: Higher may proceed rate for low risk products, more resources for higher risk food products | 0 food product types | 1 food product type | Success. 1 Product Type (Seafood) tested |
| 7 | 2007 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Efficiency | # of imported products screened per year within a window of two hours. Outcome: Meeting the two hour time window available for screening from Customs and Border Patrol operations as required by law. Reduced impact on commerce (cost to industry) | 14,000,000 imported products | 15,000,000 imported products | Success. 15,000,000 imported products |
| 8 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | External Data Sharing | % of Interfaces with Center Databases standardized. Outcome: Greater workflow efficiency and more effective decision making resulting in stronger enforcement cases | 20% of interfaces | 70% of interfaces | Failure. Goal not met. Work delayed. |
| 9 | 2007 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Population Health Management and Consumer Safety | # of states that have access to an automated checklist for BSE threat analysis. Outcome: Enables the states to conduct effective BSE inspections | 0 states | 50 states | Success. 50 states |
| 10 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Standards Compliance and Deviations | % of Infrastructure brought to Current Standard (VMS to Unix). Outcome: Reliable infrastructure supporting key agency missions | 20% of infrastructure | 80% of infrastructure | Success. UNIX I implemented. All major systems and databases now at current standard. |
| 11 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | External Data Sharing | # of Center Registration Systems Accessed via Center Views. Outcome: Greater efficiency of import reviewers due to faster information sharing | 4 systems | 6 systems | Success. Center Views accesses 8 Center systems. |
| 12 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Internal Data Sharing | % disparate functionality harmonized between legacy systems. Outcome: Greater efficiency for investigators, analysts, and compliance officers | 0% of functionality | 20% of functionality | Success. Single Sign On and Firm Finder. |
| 13 | 2008 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Risk | # of import product types screened based on calculated risk factors. Outcome: Higher may proceed rate for low risk products, more resources for higher risk food products | 1 food product type | 3 food product types | Failure. PREDICT Pilot supports 1 food product type. |
| 14 | 2008 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Efficiency | # of imported products screened per year within a window of two hours. Outcome: Meeting the two hour time window available for screening from Customs and Border Patrol operations as required by law. Reduced impact on commerce (cost to industry) | 15,000,000 imported products | 16,000,000 imported products | Success. More than 16,000,000 imported products. |
| 15 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Complaints | % comments are complaints about screens. Outcome: Increased user satisfaction and productivity. | 65% of comments are complaints | 60% of comments are complaints | Success. Complaints reduced to less than 60%. |
| 16 | 2008 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Border and Transportation Security | # of sources automatically mined for bioterrorism food processing. Outcome: Lower risk of imminent threats due to food | 0 sources | 1 source | Success. PREDICT Pilot automatically mines 1 source. |
| 17 | 2008 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Criminal Investigation and Surveillance | % of compliance actions share automated workflow actions and evidence captured with Centers. Outcome: Increased efficiency and speed in producing successful performance cases | 0% of compliance actions | 20% of compliance actions | Success. Data pulled from Domestics into Case Management System |
| 18 | 2008 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Workforce Planning | % of Workforce Planning/scheduling functions in current stovepipes integrated. Outcome: Decreased cost of assigning staff to inspections | 20% of workforce functions | 25% of workforce functions | Success. National Sample Distributor implemented. |
| 19 | 2008 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | IT Contribution to Process, Customer, or Mission | # of work functions available on mobile devices. Outcome: Decreased amount of time needed to perform inspections, investigations, exams, and collections | 2 work functions | 3 work functions | Success. Establishment Inspection Report, 483 (adverse observations), and International Mail Facility |
| 20 | 2009 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | Standards Compliance and Deviations | % of infrastructure brought to current standard (VMS to Unix). Outcome: Reliable infrastructure supporting key agency missions | 80% of infrastructure | 100% of infrastructure | TBD |
| 21 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | External Data Sharing | % of Interfaces with Center Databases standardized. Outcome: Greater workflow efficiency and more effective decision making resulting in stronger enforcement cases | 0% of interfaces | 20% of interfaces | TBD |
| 22 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Internal Data Sharing | % disparate functionality harmonized between legacy systems. Outcome: Greater efficiency for investigators, analysts, and compliance officers | 20% of functionality | 36% of functionality | TBD |
| 23 | 2009 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Risk | # of import product types screened based on calculated risk factors. Outcome: Higher may proceed rate for low risk products, more resources for higher risk food products | 3 food product types | 80% of food product types | TBD |
| 24 | 2009 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Efficiency | # of imported products screened per year within a window of two hours. Outcome: Meeting the two hour time window available for screening from Customs and Border Patrol operations as required by law. Reduced impact on commerce (cost to industry) | 16,000,000 imported products | 17,000,000 imported products | TBD |
| 25 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Complaints | % comments are complaints about screens. Outcome: Increased user satisfaction and productivity. | 60% of comments are complaints | 55% of comments are complaints | TBD |
| 26 | 2009 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Border and Transportation Security | # of sources automatically mined for bioterrorism food processing. Outcome: Lower risk of imminent threats due to food | 1 source | 2 sources | TBD |
| 27 | 2009 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Criminal Investigation and Surveillance | % of compliance actions share automated workflow actions and evidence captured with Centers. Outcome: Increased efficiency and speed in producing successful performance cases | 20% of compliance actions | 30% of compliance actions | TBD |
| 28 | 2009 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Workforce Planning | % of Workforce Planning/scheduling functions in current stovepipes integrated. Outcome: Decreased cost of assigning staff to inspections | 25% of workforce functions | 30% of workforce functions | TBD |
| 29 | 2009 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | IT Contribution to Process, Customer, or Mission | # of work functions available on mobile devices. Outcome: Decreased amount of time needed to perform inspections, investigations, exams, and collections | 3 work functions | 4 work functions | TBD |
| 30 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Standards Compliance and Deviations | % of Infrastructure 24/7 compliant that is required to be 24/7 Compliant. Outcome: Compliance with Bioterrorism Act to check every food product and conformation to Customs and Border Patrol's two hour time window | 0% of infrastructure | 100% of infrastructure | TBD |
| 31 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | External Data Sharing | % of Interfaces with Center Databases standardized. Outcome: Greater workflow efficiency and more effective decision making resulting in stronger enforcement cases | 20% of interfaces | 70% of interfaces | TBD |
| 32 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Internal Data Sharing | % disparate functionality harmonized between legacy systems. Outcome: Greater efficiency for investigators, analysts, and compliance officers | 36% of functionality | 48% of functionality | TBD |
| 33 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Risk | % of import product types screened based on calculated risk factors. Outcome: Higher may proceed rate for low risk products, more resources for higher risk drug products | 0% of drug product types | 80% of drug product types | TBD |
| 34 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Efficiency | # of imported products screened per year within a window of two hours. Outcome: Meeting the two hour time window available for screening from Customs and Border Patrol operations as required by law. Reduced impact on commerce (cost to industry) | 17,000,000 imported products | 18,000,000 imported products | TBD |
| 35 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Complaints | % of comments are complaints about screens. Outcome: Increased user satisfaction and productivity. | 55% of comments are complaints | 50% of comments are complaints | TBD |
| 36 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Border and Transportation Security | # of sources automatically mined for bioterrorism food processing. Outcome: Lower risk of imminent threats due to food | 2 sources | 3 sources | TBD |
| 37 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Criminal Investigation and Surveillance | % of compliance actions share automated workflow actions and evidence captured with Centers. Outcome: Increased efficiency and speed in producing successful performance cases | 30% of compliance actions | 40% of compliance actions | TBD |
| 38 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Workforce Planning | 40% of compliance actions | 30% of workforce functions | 45% of workforce functions | TBD |
| 39 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | IT Contribution to Process, Customer, or Mission | # of work functions available on mobile devices. Outcome: Decreased amount of time needed to perform inspections, investigations, exams, and collections | 4 work functions | 5 work functions | TBD |
| 40 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | External Data Sharing | % of Interfaces with Center Databases standardized. Outcome: Greater workflow efficiency and more effective decision making resulting in stronger enforcement cases | 70% of interfaces | 80% of interfaces | TBD |
| 41 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Internal Data Sharing | % disparate functionality harmonized between legacy systems. Outcome: Greater efficiency for investigators, analysts, and compliance officers | 48% of functionality | 60% of functionality | TBD |
| 42 | 2011 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Risk | % of import product types screened based on calculated risk factors. Outcome: Higher may proceed rate for low risk products, more resources for higher risk device products | 0% of device product types | 80% of device product types | TBD |
| 43 | 2011 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Efficiency | # of imported products screened per year within a window of two hours. Outcome: Meeting the two hour time window available for screening from Customs and Border Patrol operations as required by law. Reduced impact on commerce (cost to industry) | 18,000,000 imported products | 19,000,000 imported products | TBD |
| 44 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Customer Complaints | % of comments are complaints about screens. Outcome: Increased user satisfaction and productivity. | 50% of comments are complaints | 45% of comments are complaints | TBD |
| 45 | 2011 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Workforce Planning | % of Workforce Planning/scheduling functions in current stovepipes integrated. Outcome: Decreased cost of assigning staff to inspections | 45% of workforce functions | 60% of workforce functions | TBD |
| 46 | 2011 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | IT Contribution to Process, Customer, or Mission | # of work functions available on mobile devices. Outcome: Decreased amount of time needed to perform inspections, investigations, exams, and collections | 5 work functions | 6 work functions | TBD |
| 47 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Internal Data Sharing | % disparate functionality harmonized between legacy systems. Outcome: Greater efficiency for investigators, analysts, and compliance officers | 60% of functionality | 68% of functionality | TBD |
| 48 | 2012 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Risk | % of import product types screened based on calculated risk factors. Outcome: Higher may proceed rate for low risk products, more resources for higher risk other regulated products | 0% of other regulated product types | 80% of other regulated product types | TBD |
| 49 | 2012 | S.O. 2.2 - Protect the public against injuries and environmental threats | Customer Results | Customer Complaints | % of comments are complaints about screens. Outcome: Increased user satisfaction and productivity. | 45% of comments are complaints | 40% of comments are complaints | TBD |
| 50 | 2012 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Workforce Planning | % of Workforce Planning/scheduling functions in current stovepipes integrated. Outcome: Decreased cost of assigning staff to inspections | 60% of workforce functions | 70% of workforce functions | TBD |