| Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
|---|
| 1 | 2005 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Disaster Monitoring and Prediction | Number of laboratories actively exchanging data with eLEXNET. Outcome: Leverage of laboratory resources to expand protection capability. Measured continually. | 0 laboratories | 95 laboratories actively exchanging data. | Success. 113 laboratories in 50 states have agreed to participate in eLEXNET, with 95 laboratories actively exchanging data. |
| 2 | 2005 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Disaster Monitoring and Prediction | Number of systems interoperating with eLEXNET, using public health standards for messaging, terminologies or vocabularies. Outcome: Standardized communications to improve efficiency. Measured annually. | 0 systems | 1 system | Failure. HL-7 Implementation Guide was developed and is provided to participating laboratories. None have expressed an interest to change to HL-7 format. |
| 3 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Number of hours the system is down. Outcome: Greater system availability. Measured annually. | 48 hours of unplanned downtime in FY 2004. | 12 hours of unplanned downtime in FY 2006. | Success. Fewer than 12 hours of unplanned downtime in FY 2006. |
| 4 | 2006 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | Availability | Percentage of time where completion of laboratory test and submission of results to eLEXNET's Data Entry module is more than 3 days. Outcome: More current eLEXNET data for sharing to be leveraged for protection. Measured annually. | 59% of Data Entry laboratories wait more than 3 days to enter laboratory test result data into eLEXNET. | 50% of Data Entry laboratories wait more than 3 days to enter laboratory test result data into eLEXNET. | Success. In FY06, 37% of Data Entry laboratories entered data more than 3 days (on average) after the final result date. |
| 5 | 2006 | S.O. 2.2 - Protect the public against injuries and environmental threats | Customer Results | Customer Satisfaction | Number of satisfactory eLEXNET user experiences, as reported within web-based survey. Outcome: Improved user experience results in better protection. Measured continually. | As of July 2003, user satisfaction is not measured. | Improved user satisfaction over baseline percentage, to be measured after web-based survey is implemented. | Success. As an alternative to a web-based survey, user satisfaction is monitored via Help Desk calls. A user satisfaction survey was developed in the 4th quarter of FY 07. |
| 6 | 2006 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Disaster Monitoring and Prediction | Number of concrete examples where accessing information in eLEXNET prevents foodborne illness. Outcome: Increased public protection. Measured annually. | 1 concrete example | 10-15 documented examples, based on user feedback, of how the data available in eLEXNET is used to prevent foodborne illness. | Success. 12 concrete examples. Data captured in eLEXNET was used in the food safety and food defense activities. These activities are designed to prevent food borne illness. |
| 7 | 2006 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Disaster Monitoring and Prediction | Number of laboratories actively exchanging data with eLEXNET. Outcome: Leverage of laboratory resources to expand protection capability | Assuming FY 2004 performance goals are met, 105 laboratories will be actively exchanging data. | Expand laboratory participation in eLEXNET to include 105 laboratories actively exchanging data. | Success. Exceeded target by two labs, 107 labs were exchanging data by 9/30/06 |
| 8 | 2006 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Disaster Preparedness and Planning | Number of analytes and select agents routinely tested and evaluated using pattern detecting algorithms and/or other data analysis mechanisms. Outcome: Improved automation to leverage resources for protection. Measured continuously as operational | 0 analytes and select agents | 10 analytes and select agents | Success. Automated reporting of analyte data to DFS is in place. Human review and evaluation of patterns and trends are in process. |
| 9 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Number of hours the system is down. Outcome: Greater system availability. Measured annually. | 12 hours of unplanned downtime | 10 hours of unplanned downtime | Success. 1 hour of unplanned downtime |
| 10 | 2007 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Efficiency | Number of workflows available through the User Interface. Outcome: Decrease in time to wait for an analysis to start and allows for balancing work between labs and individuals. Measured quarterly | 0 workflows | 1 workflow | Success. Implemented Business Process Management for Food Emergency Response Network interface. |
| 11 | 2008 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Disaster Monitoring and Prediction | Number of analytes and select agents routinely tested and evaluated using pattern detecting algorithms and/or other data analysis mechanisms. Outcome: Improved automation to leverage resources for protection. Measured continuously as operational | 10 analytes and select agents | 300 analytes and select agents | Success. All analytes and select agents (more than 300) |
| 12 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Number of hours the system is down. Outcome: Greater system availability. Measured annually. | 10 hours of unplanned downtime | 9 hours of unplanned downtime | Success. Less than 9 hours of unplanned downtime |
| 13 | 2008 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Efficiency | Number of workflows available through the User Interface. Outcome: Decrease in time to wait for an analysis to start and allows for balancing work between labs and individuals. Measured quarterly | 1 workflow | 2 workflows | Failure. 1 workflow available. Second workflow expected February, 2009 |
| 14 | 2008 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | Availability | % of labs equipped with LabSAN servers. Outcome: Improved managing of equipment maintenance and data backup. Measured annually. | 0% of labs have LabSAN servers | 100% of labs have LabSAN servers | Success. 100% of labs have labSAN Servers |
| 15 | 2008 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Efficiency | Number of standardized LabSAN servers for all FDA labs. Outcome: Improved data sharing and transfer, reduced maintenance for geographically dispersed locations, and leverage of best practices. Measured annually. | 0 servers | 8 servers | Success. More than 8 servers |
| 16 | 2008 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Efficiency | Number of LabSAN installations with field interconnectivity. Outcome: Improved availability of data, methods, and equipment status. Results in reduced time for emergency response. Measured annually. | 0 installations | 8 installations | Failure. 2 installations |
| 17 | 2008 | S.O. 2.2 - Protect the public against injuries and environmental threats | Customer Results | Customer Satisfaction | % of user requirements accomplished for portal configuration. Outcome: Increased user satisfaction and system usage which reduces the use of telephone, etc. This results in greater staff efficiency. Measured annually | 0% of portal user requirements | 10% of portal user requirements | Success. 10% of portal user requirements accomplished |
| 18 | 2009 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Efficiency | Number of workflows available through the User Interface. Outcome: Decrease in time to wait for an analysis to start and allows for balancing work between labs and individuals. Measured quarterly | 2 workflows | 3 workflows | TBD |
| 19 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Number of hours the system is down. Outcome: Greater system availability. Measured annually. | 9 hours unplanned downtime | 8 hours unplanned downtime | TBD |
| 20 | 2009 | S.O. 2.2 - Protect the public against injuries and environmental threats | Customer Results | Customer Satisfaction | Number of standard reports with map. Outcome: Allows a visual correlation of events using geospatial data to support trend identification and analysis. Measured annually | 0 standard reports with map | 1 standard report with map | TBD |
| 21 | 2009 | S.O. 2.2 - Protect the public against injuries and environmental threats | Customer Results | Customer Satisfaction | % of user requirements accomplished for portal configuration. Outcome: Increased user satisfaction and system usage which reduces the use of telephone, etc. This results in greater staff efficiency. Measured annually | 10% of portal user requirements | 25% of portal user requirements | TBD |
| 22 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | % of hardware installed for LabSAN. Outcome: Enhanced data collection of instrument data and improved data quality and accountability. Measured annually | 0% of hardware | 60% of hardware | TBD |
| 23 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Record Retention | Additional GB of data on-line. Outcome: Greater data access to support protection. Measured annually. | 0 GB | 100 GB | TBD |
| 24 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Internal Data Sharing | % ORA employees access to Quality system for doc control, corrective actions, complaints, record control, mgmt review, audits, nonconformance, preventive action, cont improvement. Outcome: Quality emphasized in everyday activities. | 0 % of ORA employees | 95 % of ORA employees | TBD |
| 25 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | IT Contribution to Process, Customer, or Mission | % of labs that are bar code enabled. Outcome: Automation of tracking samples, etc. Measured annually. | 0% of labs are bar code enabled | 100% of labs are bar code enabled | TBD |
| 26 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | Data Reliability and Quality | Error rate percentage of sample identification when logging samples. Outcome: Better sample identification and tracking resulting in better and faster corrective actions. Measured annually | 5% error rate | 0.5% error rate | TBD |
| 27 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Efficiency | Number of workflows available through the User Interface. Outcome: Decrease in time to wait for an analysis to start and allows for balancing work between labs and individuals. Measured quarterly | 3 workflows | 4 workflows | TBD |
| 28 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Customer Results | Customer Satisfaction | % of user requirements accomplished for portal configuration. Outcome: Increased user satisfaction and system usage which reduces the use of telephone, etc. This results in greater staff efficiency. Measured annually | 25% of portal user requirements met in portal configuration | 50% of portal user requirements met in portal configuration | TBD |
| 29 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Record Retention | Additional GB of data on-line. Outcome: Greater data access to support protection. Measured annually. | 100 GB | 500 GB | TBD |
| 30 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Customer Results | Accuracy of Service or Product Delivered | Number of functional discrepancies resolved. Outcome: Identification and standardization of common functions of different groups. Measured annually | 0 functional discrepancies | 3 functional discrepancies | TBD |
| 31 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Innovation and Improvement | Number of new functions to improve scientific research to help safeguard the public. Outcome: Standardization and refinement of workflows through specific functions of different groups. Measured annually | 0 new functions | 100% of new functions | TBD |
| 32 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Efficiency | Duplicative result entry. Outcome: Reduction in FTEs required to perform this function and a reduction in errors. Measured annually | Minimum 2 times using hard copy, often 3 times | Single on-line entry | TBD |
| 33 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | % of hardware installed for LabSAN. Outcome: Enhanced data collection of instrument data and improved data quality and accountability. Measured annually | 60% of hardware | 100% of hardware | TBD |
| 34 | 2010 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Errors | % of ORA labs and District Offices with consistent and well-defined national quality factors. Outcome: Defined, accepted, universal culture of quality with reduced errors. | 0 % of ORA labs and District Offices | 95 % of ORA labs and District Offices | TBD |
| 35 | 2011 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | IT Contribution to Process, Customer, or Mission | % of labs with LIMS functionality. Outcome: improved tracking of inventory (such as reagents) and equipment calibration, resulting in cost savings. Provides equipment calibration records for legal actions. Measured annually | 0% of labs with LIMS functionality | 100% of labs with LIMS functionality | TBD |
| 36 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | System Maintenance | Number of hours of operational downtime for maintenance. Outcome: Greater system availability. Measured annually | 60 hours | 45 hours | TBD |
| 37 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | % of IT infrastructure upgraded to satisfy future security and performance requirements. Outcome: More secure and better user experience to support improved protection. Measured annually. | 0% of IT infrastructure | 100% of IT infrastructure | TBD |
| 38 | 2011 | S.O. 2.2 - Protect the public against injuries and environmental threats | Customer Results | Delivery Time | Time to correct critical functional errors. Outcome: Faster corrective actions. Measured annually | 5 days | 4 days | TBD |
| 39 | 2011 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Cycle Time | % of labs converted from manual to automated data entry into eLEXNET. Outcome: Reduction in FTE time required and improved response to changing conditions to support protection. Measured annually | 30% of labs | 50% of labs | TBD |
| 40 | 2011 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | IT Contribution to Process, Customer, or Mission | % of labs with software workflow. Outcome: Reduced time needed to analyze and report on samples. Fast status reporting for compliance functions. Measured annually | 0% of labs have software workflow | 100% of labs have software workflow | TBD |
| 41 | 2011 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | IT Contribution to Process, Customer, or Mission | % of analytical processes controlled by software. Outcome: Reduction in data entry errors. Measured quarterly | 0% of analytical processes are software controlled | 50% of analytical processes are software controlled | TBD |
| 42 | 2011 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Errors | % improvement in consistent and uniform quality products and process (Quality in conjunction with lab management). Outcome: improvement in consistently valid results. | 0 % improvement | 20% improvement | TBD |
| 43 | 2012 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | Interoperability | Number of interoperating laboratories. Outcome: Software interoperation to improve data exchange and communication. Measured annually | 0 laboratories | 1 laboratory | TBD |
| 44 | 2012 | S.O. 2.2 - Protect the public against injuries and environmental threats | Customer Results | Frequency and Depth | % increase in use because of improved system performance to accommodate an increase in the number of system users. Outcome: Real-time collaboration. Measured annually | 0% increase in use | 10% increase in use | TBD |
| 45 | 2012 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Knowledge Management | % of systems consolidated to provide full access to data to support regulatory decisions. Outcome: Improved compliance officer productivity. Measured annually | 0% of systems | 20% of systems | TBD |
| 46 | 2012 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Disaster Monitoring and Prediction | Number of laboratories with a mechanism for read only access to non-laboratory users with some reporting capabilities. Outcome: Improved information sharing and access for FDA (ex: investigations) and non-FDA (ex: states) groups. Measured annually | 0 laboratories | 5 laboratories | TBD |
| 47 | 2013 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | Interoperability | Number of interoperating laboratories. Outcome: Software interoperation to improve data exchange and communication. Measured annually | 1 laboratory | 5 laboratories | TBD |
| 48 | 2013 | S.O. 2.2 - Protect the public against injuries and environmental threats | Customer Results | Frequency and Depth | % increase in use because of improved system performance to accommodate an increase in the number of system users. Outcome: Real-time collaboration. Measured annually | 10% increase in use | 20% increase in use | TBD |
| 49 | 2013 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Knowledge Management | % of systems consolidated to provide full access to data to support regulatory decisions. Outcome: Improved compliance officer productivity. Measured annually | 20% of systems | 50% of systems | TBD |
| 50 | 2013 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Disaster Monitoring and Prediction | Number of laboratories with a mechanism for read only access to non-laboratory users with some reporting capabilities. Outcome: Improved information sharing and access for FDA (ex: investigations) and non-FDA (ex: states) groups. Measured annually | 5 laboratories | 10 laboratories | TBD |
| 51 | 2014 | S.O. 2.2 - Protect the public against injuries and environmental threats | Technology | Interoperability | Number of interoperating laboratories. Outcome: Software interoperation to improve data exchange and communication. Measured annually | 5 laboratories | 10 laboratories | TBD |
| 52 | 2014 | S.O. 2.2 - Protect the public against injuries and environmental threats | Customer Results | Frequency and Depth | % increase in use because of improved system performance to accommodate an increase in the number of system users. Outcome: Real-time collaboration. Measured annually | 20% increase in use | 25% increase in use | TBD |
| 53 | 2014 | S.O. 2.2 - Protect the public against injuries and environmental threats | Processes and Activities | Knowledge Management | % of systems consolidated to provide full access to data to support regulatory decisions. Outcome: Improved compliance officer productivity. Measured annually | 50% of systems | 100% of systems | TBD |
| 54 | 2014 | S.O. 2.2 - Protect the public against injuries and environmental threats | Mission and Business Results | Disaster Monitoring and Prediction | Number of laboratories with a mechanism for read only access to non-laboratory users with some reporting capabilities. Outcome: Improved information sharing and access for FDA (ex: investigations) and non-FDA (ex: states) groups. Measured annually | 10 laboratories | 13 laboratories | TBD |