| Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
|---|
| 1 | 2005 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | % of QIO Quality Targets Established | 0% established | 100% | 75% |
| 2 | 2005 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Service Efficiency | % of helpdesk tickets closed within 10 days based on Remedy monthly reports | 0% | 90% closed | 50% |
| 3 | 2005 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | % of CART Hospital Measures Established | 0% | 100% | 75% |
| 4 | 2005 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | % of HL7 Standards Used | 0% standards used | 0% | 100% |
| 5 | 2005 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of helpdesk tickets closed within 10 days based on Remedy monthly reports | 0% | 10% | 25% |
| 6 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | % of QIO Quality Targets Established | 75% | 100% | 90% |
| 7 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Service Efficiency | % of helpdesk tickets closed within 10 days based on Remedy monthly reports | 50% | 100% | 75% |
| 8 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | % of CART Hospital Measures Established | 75% | 100% | 100% |
| 9 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Technology | System Response Time | % of custom applications delivered on time based on project plans and reports ( On 12 month plans how often the date is missed) | 60% | 90% | 50% |
| 10 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of required patches/bug fixes to code | 25% | 10% | 20% |
| 11 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | % of QIO Quality Targets Established | 90% | 100% | 100% |
| 12 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Service Efficiency | % of helpdesk tickets closed within 10 days based on Remedy monthly reports | 75% | 90% | 98% |
| 13 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | # of CART Hospital Measures Established for HQA and APU | 20 | 27 | 27 |
| 14 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | System Response Time | % of custom applications delivered on time based on project plans and reports ( On 12 month plans how often the date is missed) | 50% | 75% | 65% |
| 15 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of required patches/bug fixes to code | 20% | 10% | 90% |
| 16 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | System Response Time | % of custom applications delivered on time based on project plans and reports ( On 12 month plans how often the date is missed) | 40% | 75% | 75% |
| 17 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Service Efficiency | # of QIO eval critieria Established for MIS System | 0 | 57 | 59 |
| 18 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | #of IPPS Hospital Measures Established for HQA and APU | 27 | 43 | 15 |
| 19 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | System Response Time | % of custom applications delivered on time based on project plans and reports ( On 12 month plans how often the date is missed) | 40% | 85% | TBD |
| 20 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of required patches/bug fixes to production released code ( formulated on Change Request in Dimensions System) | 90% | 20% | 100% |
| 21 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | # of QIO eval criteria being reported in the MIS | 0 | 59 | TBD |
| 22 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Service Efficiency | % of helpdesk tickets closed within 10 days based on Remedy monthly reports | 98% | 100% | TBD |
| 23 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | # of IPPS Hospital Measures in HQA and APU system | 27 | 42 | TBD |
| 24 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | # of records vrs data validated | 0 | 80000 | TBD |
| 25 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of required patches/bug fixes to production released code ( formulated on Change Request in Dimensions System) | 100% | 10% | TBD |
| 26 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | System Response Time | % of custom applications delivered on time based on project plans and reports ( On 12 month plans how often the date is missed) | 40% | 90% | TBD |
| 27 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Service Efficiency | % of helpdesk tickets closed within 10 days based on Remedy monthly reports | 98% | 100% | TBD |
| 28 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | # of IPPS Hospital Measures in HQA and APU system | TBD | TBD | TBD |
| 29 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | # of records vrs data validated | TBD | TBD | TBD |
| 30 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of required patches/bug fixes to production released code ( formulated on Change Request in Dimensions System) | TBD | 10% | TBD |
| 31 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | # of QIO eval criteria being reported in the MIS | TBD | TBD | TBD |
| 32 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | % of APU Systems in HA configuration | 0% | 90% | 0% |
| 33 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Technology Improvement | % of desktops refreshed | 0% | 95% | 20% |
| 34 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | % of new OPPS measures in out -patient warehouse | 0% | 100% | 100% |
| 35 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Storage | % of all deliverbales to be put in Patriot setup and ready in Patriot | 0% | 100% | 50% |
| 36 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | System Response Time | % of custom applications delivered on time based on project plans and reports ( On 12 month plans how often the date is missed) | TBD | 85% | TBD |
| 37 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Service Efficiency | % of helpdesk tickets closed within 10 days based on Remedy monthly reports | TBD | 100% | TBD |
| 38 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of required patches/bug fixes to production released code ( formulated on Change Request in Dimensions System) | TBD | 10% | TBD |
| 39 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | # of IPPS Hospital Measures in HQA and APU system | TBD | TBD | TBD |
| 40 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | # of records vrs data validated | TBD | TBD | TBD |
| 41 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | # of QIO eval critieria Established for MIS System | 59 | TBD | TBD |
| 42 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | System Response Time | % of custom applications delivered on time based on project plans and reports ( On 12 month plans how often the date is missed) | TBD | 85% | TBD |
| 43 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Service Efficiency | % of helpdesk tickets closed within 10 days based on Remedy monthly reports | TBD | 100% | TBD |
| 44 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | # of IPPS Hospital Measures in HQA and APU system | TBD | TBD | TBD |
| 45 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | # of records vrs data validated | TBD | TBD | TBD |
| 46 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of required patches/bug fixes to production released code ( formulated on Change Request in Dimensions System) | TBD | 10% | TBD |
| 47 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | # of QIO eval criteria being reported in the MIS | TBD | TBD | TBD |
| 48 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | System Response Time | % of custom applications delivered on time based on project plans and reports ( On 12 month plans how often the date is missed) | TBD | 85% | TBD |
| 49 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Service Efficiency | % of helpdesk tickets closed within 10 days based on Remedy monthly reports | TBD | 100% | TBD |
| 50 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | # of IPPS Hospital Measures in HQA and APU system | TBD | TBD | TBD |
| 51 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | # of records vrs data validated | TBD | TBD | TBD |
| 52 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of required patches/bug fixes to production released code ( formulated on Change Request in Dimensions System) | TBD | 10% | TBD |
| 53 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | # of QIO eval criteria being reported in the MIS | TBD | TBD | TBD |
| 54 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Technology | System Response Time | % of custom applications delivered on time based on project plans and reports ( On 12 month plans how often the date is missed) | TBD | 85% | TBD |
| 55 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Service Efficiency | % of helpdesk tickets closed within 10 days based on Remedy monthly reports | TBD | 100% | TBD |
| 56 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | # of IPPS Hospital Measures in HQA and APU system | TBD | TBD | TBD |
| 57 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | # of records vrs data validated | TBD | TBD | TBD |
| 58 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of required patches/bug fixes to production released code ( formulated on Change Request in Dimensions System) | TBD | 10% | TBD |
| 59 | 2014 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Health Care Administration | # of QIO eval criteria being reported in the MIS | TBD | TBD | TBD |